Kyra Phillips
Memphis
Summary
To bring a quality and conscientious performance to any position that I occupy that will offer an enticing career with opportunities for advancement.
Experienced with cash handling, customer service, and transaction processing in fast-paced retail settings. Utilizes strong communication skills and attention to detail to ensure customer satisfaction and operational efficiency. Track record of maintaining accuracy and resolving conflicts smoothly.
Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
8
8
years of professional experience
Work History
Cashier
Ross Dress For Less
07.2023 - Current
- Processed customer transactions.
- Provided support with sales and service for jewelry items.
- Maintained a well-ordered and tidy store environment.
- Directed incoming inquiries efficiently.
- Ensure the safety of merchandise.
- Managed accurate data input tasks.
- Markdowns
- Ensuring precise daily monetary audits.
Esthetician
Gould's Academy
07.2023 - 02.2024
- Participating in academic programs at Goulds Academy.
- Advanced to the final stage of education.
- Gaining practical experience by working with paying customers at Goulds.
Customer Service Representative
One Stop Marketing
04.2022 - 06.2022
- Generated invoices to ensure accurate financial records.
- Coordinated the dispatch of goods effectively.
- Dropping pickup/custom orders
- Updated incorrect store addresses in the database.
- Managed customer queries related to order placements and error resolutions.
- Managed data analysis and visualization using advanced Excel functionalities.
Provider service agent
BroadPath Healthcare Solutions
12.2021 - 03.2022
- Responded to phone queries efficiently for Molina Healthcare.
- Managed phone communications adeptly with both healthcare providers and plan members.
- Formulated comprehensive cases addressing claim-related statuses and issues.
Teacher
Balmoral Baptist Church Daycare
09.2021 - 03.2022
- Monitored and engaged children consistently for eight hours daily across five weekdays.
- Instructed children on basic principles.
Customer Service Representative
BroadPath Healthcare Solutions
11.2020 - 01.2021
- Handled customer inquiries related to the insurance portal.
- BHive/live chat
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Order Processor, API
American Associated Pharmacies
02.2019 - 08.2020
- Ensured timely pulling and processing of orders for dispatch.
- Executed accurate order fulfillment through systematic picking, packing and receipt methods.
- Entered data to log orders, product counts, and damages.
- Expedited urgent orders upon request, ensuring timely delivery while maintaining overall workflow efficiency.
- Received and followed pick sheets to gather merchandise for customer orders.
Photography Asst./Receptionist/Supervisor
Portrait Innovations
03.2017 - 01.2020
- Setup backgrounds, props and test lighting
- Resolve technical problems occurring between sessions.
- Photography training
- Answer phones, schedule appointments, view/sale photos, accept payments
- Supervisor/Manager of team and sales
Operator
William Sonoma
06.2018 - 08.2018
- Keyed in records efficiently.
- Stitched personalized monograms on various customer requests.
- Coordinated order preparations for customer shipments.
- Operated various types of machinery, demonstrating versatility and adaptability in diverse work environments.
Courtesy Clerk
Kroger
06.2017 - 08.2017
- Assist cashiers with customer sales by bagging the merchandise
- Provide customer service by greeting customers, bag merchandise, and assist customers to their vehicle with the purchases
- Collect and return shopping carts, restock shelves and various other store duties upon absence of other employees
Education
License in Real Estate -
RealEstate Express
Remote03.2025
Certificate in Esthetics -
Goulds academy
Memphis, TN02.2024
Some college -
Southwest Community College
05.2019
Power Center Academy High -
01.2018
Skills
- Microsoft Works
- Outlook
- Word
- Excel
- Typing
- Excellent phone voice
- Customer service skills
- Returns
- Stocking
- Cashier experience
- Photography
- Order Entry
- Microsoft Powerpoint
- Data Entry
- Cash Handling
- Customer Service
- Sales
- Accounts Receivable
- 10 Key Data Entry
- Windows
- Telemarketing
- Customer support
- Live chat
- Supervising experience
- Help Desk
- Marketing
- Computer skills
- Human resources
- Recruiting
- Documentation review
- Microsoft Office
- Communication skills
- Data entry
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Cash handling
- Time management skills
- Team collaboration
- Customer service excellence
- Money handling
- Customer relations
- Cash register operation
- Order taking
- Professionalism and courtesy
- Cash register systems
- Payment processing
- Product restocking
- Conflict resolution
- Product knowledge
- Refunds and exchanges
- Issue resolution
- Complex Problem-solving
- Cash drawer balancing
- Attention to detail
- ID verification
- Guest inquiries
- Refund handling
Personal Information
Work Permit: Authorized to work in the US for any employer
Assessments
- Social media, 09/01/22, Proficient
- Customer service, 03/01/22, Proficient
- Attention to detail, 01/01/22, Proficient
- Customer focus & orientation, 07/01/21, Proficient
- Call center customer service, 04/01/22, Proficient
- Administrative assistant/receptionist, 01/01/22, Proficient
- Analyzing data, 09/01/20, Proficient
Timeline
Cashier
Ross Dress For Less
07.2023 - Current
Esthetician
Gould's Academy
07.2023 - 02.2024
Customer Service Representative
One Stop Marketing
04.2022 - 06.2022
Provider service agent
BroadPath Healthcare Solutions
12.2021 - 03.2022
Teacher
Balmoral Baptist Church Daycare
09.2021 - 03.2022
Customer Service Representative
BroadPath Healthcare Solutions
11.2020 - 01.2021
Order Processor, API
American Associated Pharmacies
02.2019 - 08.2020
Operator
William Sonoma
06.2018 - 08.2018
Courtesy Clerk
Kroger
06.2017 - 08.2017
Photography Asst./Receptionist/Supervisor
Portrait Innovations
03.2017 - 01.2020
License in Real Estate -
RealEstate Express
Some college -
Southwest Community College
Power Center Academy High -
Certificate in Esthetics -
Goulds academy
Similar Profiles
Phylis CovingtonPhylis Covington
Loss Prevention Associate at Ross Dress For DressLoss Prevention Associate at Ross Dress For Dress
Reina CurbeloReina Curbelo
Cashier at Ross Dress for LessCashier at Ross Dress for Less
Xitlaly ChavezXitlaly Chavez
Area Supervisor at Ross Dress for LessArea Supervisor at Ross Dress for Less