Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Timeline
Generic

Kyrie Myers

Roan Mountain

Summary

Results-driven professional with a strong background in housekeeping and customer service. Known for excellent interpersonal skills and poised demeanor under pressure, dedicated to enhancing guest experiences and ensuring operational excellence.

Overview

15
15
years of professional experience

Work History

Housekeeper

Best Western Hotel
Banner Elk
04.2021 - Current
  • Cleaned and maintained guest rooms to ensure high standards of cleanliness.
  • Managed laundry operations, including washing, folding, and organizing linens.
  • Inspected rooms for quality assurance before guest arrivals.
  • Assisted in training new housekeepers on cleaning procedures and standards.
  • Interacted pleasantly with clients and guests when performing daily duties.
  • Responded to requests from guests regarding housekeeping needs.
  • Prepared rooms for meetings and arranged decorations, media equipment and furniture for social or business functions.

Bartender/manager

Bayou smokehouse and grill
11.2019 - 02.2021
  • Trained new employees in all aspects of the job, including customer service, use of equipment, upselling techniques and food and safety standards as per the state and the establishment.
  • Worked with fellow management to develop and implement scheduled bar maintenance.
  • Conducted weekly and monthly inventories to accurately supply restaurant and office.
  • Addressed and resolved customer inquiries and complaints and engaged with customers to determine satisfaction levels with products offered.
  • Offices duties consisted of taking care of employee paperwork and imputing information into computer system, receiving and sending faxes, answering telephones and scheduling.

Co-owner

ramble juice & ice cream
06.2018 - 08.2019
  • Developed marketing campaigns for upcoming events using social media platforms.
  • Monitored dynamic industry trends and regulations to keep business ahead of changing requirements.
  • Maintained an onsite presence to ensure operations departments and teams met all company operational standards.
  • Improved customer satisfaction and loyalty by building an atmosphere focused on positive, memorable experiences.
  • Crafted handmade ice cream to test the idea of expanding the business into a local creamery.
  • Identified areas for expansion by analyzing market, consumer trends and competition.
  • Executed proposals for new products and vendors.
  • General office duties included new employee paperwork, training and scheduling.

barista/bartender/server

Banner elk café and lodge
08.2016 - 06.2018
  • Prepared coffee and alcoholic drinks in compliance with company recipes and guidelines, with special attention to customer requests.
  • Sold coffee, tea blends and operated brewing equipment, highlighting the differences between items and educating customers about brewing methods.
  • Collaborated with store manager and fellow baristas and bartenders to meet sales and waste goals.
  • Connected with customers and gave each person a positive experience to provide long-term loyalty.

Server

O’Charley’s
07.2015 - 03.2016
  • Transported food products, cleaned tables and other frequently used surfaces throughout the store and stocked dining room supplies.
  • Entered orders, delivered food and beverages and processed payments.
  • Communicated customers menu choices and special requests to kitchen staff to minimize errors.

Server/bartender/manager

applebee’s
12.2010 - 05.2015
  • Kept front-of-house team informed of table progression and availability.
  • Fostered fun atmosphere and family-style work environment.
  • Uphold high sanitation and safety standards while delivering and serving food.
  • Trained new servers in restaurant procedures and customer service standards.
  • Engaged customers in friendly conversation to boost satisfaction and loyalty to restaurant.
  • Controlled the flow of food from the kitchen to the dining table as well as answering the phone and getting out orders to go as well in a timely manner.

housekeeper

festiva resorts
06.2014 - 04.2015
  • Cleaned public areas, waiting rooms, washrooms and consistently maintaining housekeeping equipment and identifying areas in need of immediate attention.
  • Responded appropriately to guests special cleaning requests.
  • Promoted positive guest relations through prompt, courteous and efficient service while maintaining an upscale atmosphere, meeting specifications and establishing standards.
  • Kept housekeeping supervisor updated on preventative housekeeping maintenance and restocking needs for supplies, linens, laundry and accessories.

Education

2 years in general studies -

East tennessee state university
johnson city, tn
05.2012

High school diploma -

cloudland high school
Roan Mountain, TN
05.2010

Skills

  • Outstanding customer service
  • Room inspection
  • Excellent interpersonal and communication skills
  • Poised under pressure
  • Experienced in most restaurant positions
  • Proficient with conflict resolution and de-escalation practices
  • Exceptional Brand representation
  • Guest relations
  • Cleaning standards
  • Attention to detail
  • Hospitality background

Hobbies and Interests

  • Traveling
  • Outdoor activities from outdoor sports to camping
  • Gardening
  • Reading in any extra time

Timeline

Housekeeper

Best Western Hotel
04.2021 - Current

Bartender/manager

Bayou smokehouse and grill
11.2019 - 02.2021

Co-owner

ramble juice & ice cream
06.2018 - 08.2019

barista/bartender/server

Banner elk café and lodge
08.2016 - 06.2018

Server

O’Charley’s
07.2015 - 03.2016

housekeeper

festiva resorts
06.2014 - 04.2015

Server/bartender/manager

applebee’s
12.2010 - 05.2015

2 years in general studies -

East tennessee state university

High school diploma -

cloudland high school

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Kyrie Myers