Layla Dougari

I helped people with intellectual and developmental disabilities (I/DD) live independently and be engaged in their community.

• Supporting daily activities: Assisting with tasks like meal preparation, housekeeping, and attending appointments
• Promoting independence: Teaching life skills and helping people learn to do things for themselves
• Maintained clean, safe, and well-organized patient environment.
• Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
• Assisted clients with daily living needs to maintain self-esteem and general wellness.
• Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
• Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
• Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
• Implemented individualized support plans to address specific needs and goals of clients.
• Facilitated communication between clients, families, and interdisciplinary teams to ensure holistic care.
• Monitored client progress and reported changes in behavior or condition to appropriate team members.
• Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
• Participated in ongoing training opportunities to stay current on best practices in disability support services.
• Monitored clients to assess and report physical and behavioral changes to supervisors.

• Assisted healthcare providers with patient examinations and procedures.
• Managed patient scheduling and maintained accurate medical records.
• Administered medications and monitored patient responses to treatments.
• Educated patients on health maintenance and disease prevention strategies.
• Collaborated with interdisciplinary teams to enhance patient care services.
• Conducted routine laboratory tests and processed specimens efficiently.
• Implemented office protocols to improve workflow and reduce wait times.
• Sanitized, restocked, and organized exam rooms and medical equipment.
• Obtained client medical history, medication information, symptoms, and allergies.
• Performed medical records management, including filing, organizing and scanning documents.
• Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
• Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
• Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
• Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
• Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
• Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.

• Customer service skills, telephone answering approximately 50 per day from 3 separate lines
• Appointment scheduling, Wave and modified Wave systems
• Insurance Verification, insurance policies knowledge private and government plans
• Basic billing and reimbursement procedures using write it once system and Medisoft based programs
• OSHA, CLIA and HIPAA procedures
• Patient data gathering, medical history recording approximately 40 per day
• Injections SC, IM, ID, tray set up, assisted with invasive and noninvasive procedures
• Assisted in patient intake and documentation, ensuring accuracy and compliance with medical protocols.
• Supported clinical staff by preparing examination roo ms and sterilizing instruments for procedures.
• Conducted vital sign measurements and accurately recorded patient histories for physician review.
• Facilitated communication between patients and healthcare providers to enhance care coordination.
• Welcomed patients and inquired about wellbeing since last treatment.

• Demonstrated strong multitasking skills by managing l multiple tables simultaneously without compromising service quality.
• Delivered exceptional dining experiences through attentive service and menu knowledge.
• Managed multiple tables efficiently while maintaining high customer satisfaction levels.
• Served food and beverages promptly with focused attention to customer needs.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
• Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
• Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
• Maintained a clean and orderly dining area for an enjoyable guest experience.
• Bussed and reset tables to keep dining room and work areas clean.

• Provided outstanding Customer Service
• Maintained a clean and safe environment
• Operated cash register efficiently, ensuring swift transactions and accurate handling of payments.
• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in financial exchanges.
• Built relationships with customers to encourage repeat business.
• Managed returns, exchanges and refunds in accordance with store policy.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
• Assisted customers with product selection and provided exceptional service to enhance shopping experience.
• Maintained accurate inventory levels through regular stock checks and effective replenishment strategies
• Collaborated with team members to achieve sales goals and improve overall store performance.