Lacee Cochran
General Manager
Sevierville,TN
Summary
Customer-Oriented General Manager experienced in driving revenue growth and margin expansion. Delivered results through strategic planning, effective resource management, and project execution in high-pressure environments. Focused on collaboration and adaptability to achieve organizational objectives while enhancing team leadership and operational efficiency.
Overview
21
21
years of professional experience
1
1
Certification
Work History
General Manager
Baymont By Wyndham
03.2022 - 05.2026
- Managed daily operations across multiple hotel locations.
- Trained and mentored hotel staff to improve service quality.
- Implemented standard operating procedures for guest satisfaction.
- Monitored budget expenditures and controlled operational costs.
- Coordinated marketing strategies to enhance brand visibility.
- Conducted regular hotel visits to ensure compliance with company policies, standards, and regulations.
- Managed all personnel matters within the district including recruitment, hiring, performance reviews, disciplinary actions.
- Developed strategic plans for increasing sales, reducing costs, improving operational efficiency.
- Resolved customer complaints quickly and effectively while maintaining a high level of customer service satisfaction.
- Mentored team members by demonstrating best practices for sales and customer service.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
General Manager
Ruby Tuesday
04.2018 - 05.2022
- Facilitated training efforts that strengthened team performance and improved guest satisfaction in service delivery.
- Led training initiatives that improved team performance and enhanced guest satisfaction in service delivery.
- Developed and implemented operational strategies that streamlined workflows and increased efficiency across departments.
- Mentored new managers, fostering their development and ensuring alignment with company standards and goals.
- Conducted regular performance evaluations, providing constructive feedback that promoted staff growth and retention.
- Implemented inventory management systems that reduced waste and optimized product availability for customers.
- Collaborated with cross-functional teams to align training programs with organizational objectives and employee needs.
- Analyzed sales data to identify trends and opportunities for improvement in store operations and profitability.
- Collaborated with regional and corporate leadership to share insights, discuss challenges, and contribute to the overall success of the company.
- Collaborated with leadership teams to establish sales goals and develop strategies for achieving targets.
- Established strong relationships with vendors, negotiating favorable pricing and delivery terms to optimize profit margins.
- Achieved financial objectives by monitoring budgetary requirements, controlling expenses, and maximizing revenue generation opportunities.
General Manager
Applebee's
Mcdonough, GA
09.2014 - 05.2018
- Managed total restaurant operations in areas of staff management, customer relations, vendor relations, budgets, inventory control, and purchasing of food, beverages and small wares.
- Promoted business growth through active participation in community events, strengthening local relationships.
- Directed the recruitment, interviewing, hiring, training, motivation and evaluation of crews.
- Coordinated work schedules and ordered food and supplies to support team operations and enhance service delivery.
- Coordinated work schedules, ordered food and supplies, and developed restaurant team.
- Promoted new business through participation in community events.
- Ensured a safe workplace and pleasant customer service experience.
- Led trainers to deliver standardized training across locations, ensuring consistent service quality and operational alignment.
General Manager
Marriot Hotel
12.2004 - 10.2014
- Managed total restaurant operations in areas of staff management, customer relations, vendor relations, budgets, inventory control, and purchasing of food, beverages and small wares.
- Directed the recruitment, interviewing, hiring, training, motivation and evaluation of crews.
- Recruited, trained and scheduled a full working staff of up to forty-five crew members.
- Drove new business growth by actively participating in community events.
- Promoted new business through participation in community events.
- Coordinated work schedules and ordered food and supplies to optimize team effectiveness.
- Controlled fiscal aspects of business operations and met financial goals.
- Managed fiscal aspects of operations to consistently meet financial goals.
Education
Bachelor of Arts - Arts in Arts/Business Management
Armstrong Atlantic State University
Savannah, GAAssociates of Fine Arts - Arts in Arts/ Criminal Justice
Gordon College
Barnesville, GASkills
- P&L Management
- Budget control
- Financial reporting
- Account Reconciliation
- Staff management
- Scheduling
- Inventory
- Kitchen management
- Operational efficiency
- Training
- Customer service
- Conflict resolution
- Team building
- Operations
- Payroll
- Productivity improvements
- Goal setting and performance metrics
- Leadership development
- Staff development
- Revenue generation
- Recruiting and hiring
- Action plans
- Sales reporting
Accomplishments
General Manager Of The Year Twice
Certification
ServSafe Certified
Timeline
General Manager
Baymont By Wyndham
03.2022 - 05.2026
General Manager
Ruby Tuesday
04.2018 - 05.2022
General Manager
Applebee's
09.2014 - 05.2018
General Manager
Marriot Hotel
12.2004 - 10.2014
Bachelor of Arts - Arts in Arts/Business Management
Armstrong Atlantic State University
Associates of Fine Arts - Arts in Arts/ Criminal Justice
Gordon College
Awards
General Manager of The Year, 03/01/14
Manager of The Year, 2018
Personal Information
Assessments
- General Manager (Hospitality), Highly Proficient, 07/01/20
- Management & Leadership Skills: Impact & Influence, Highly Proficient, 07/01/20
- Restaurant Manager, Expert, 07/01/20