Lacey Faris
Cookeville
Summary
Dynamic Collections Manager with a proven track record, excelling in recovery strategies and team leadership. Skilled in critical analytical thinking and project management, I have successfully optimized collection processes, enhancing operational efficiency and fostering strong client relationships. Highly motivated to drive results and improve financial & successful outcomes.
Qualified with solid background in analysis and problem-solving. Proven track record of identifying inefficiencies and implementing solutions that improve operational performance. Demonstrated ability to leverage data analytics and strong communication skills to drive strategic initiatives.
Overview
25
25
years of professional experience
Work History
Financial Reconcilation Analyst/Collections Manager
Dr. Dental Management, LLC.
12.2001 - Current
- Reconciled and confirmed all incoming deposits to ensure monies matched daily.
- Worked on delinquent patient accounts that owed monies to company.
- Took patient calls from patients placed in collections.
- Worked patient accounts that were possibly misbilled, audit & correct them.
- Train incoming new hires for the Revenue Cycle Department.
- Train Office Managers on how to correct do daily deposits.
- Audit daily cash & check deposits.
- Report and post all collections payments incoming from patients and also incoming from agency.
Collections Account Manager
Dental Associates
06.2017 - 12.2021
- Developed and implemented effective collection strategies to maximize recovery rates.
- Analyzed account histories to identify trends and improve collection processes.
- Led negotiations with clients to resolve outstanding debts amicably and efficiently.
- Trained and mentored junior staff on best practices in collections account balance management.
- Worked with 2 different agencies based on states locatied in.
Collections Manager/Patient Services Manager
Q Dental
09.2015 - 01.2021
- Developed and implemented collections strategies to optimize recovery rates.
- Trained and mentored team members on best practices in accounts receivable management.
- Analyzed collection reports to identify trends and improve operational efficiency.
- Established strong relationships with clients and agencies to facilitate timely payments and resolve disputes.
Assist Office Manager
Embassy Dental
09.2009 - 12.2014
- Managed daily office operations, ensuring efficient workflow and adherence to protocols.
- Coordinated staff schedules and maintained accurate employee records for optimal resource allocation.
- Implemented new filing systems, including going paperless, improving document retrieval speed and accuracy across departments.
- Trained all incoming new hire Administrative Assistants and Office Managers for all 9 locations.
- Traveled for company to setup or refresh offices that were messy, out of shape or needing an organizational refresh.
Factory Production Worker
Asurion Smryna
05.2005 - 2009
- Operated production machinery to maintain efficient workflow and meet daily output targets.
- Monitored quality control processes to ensure compliance with safety and quality standards in ISO plant.
- Assisted in training new employees on operational procedures and equipment usage.
- Collaborated with team members to optimize assembly line processes for improved efficiency and to make sure we all make hourly production goals.
- Working incoming UPS delivery's to unload and setup returned cell phones in order to process returns.
Cashier/Paint Dept/IMA/ S&R/Kitchen Design
Home Depot
03.2001 - 05.2005
- Processed customer transactions swiftly and accurately using point-of-sale systems.
- Provided exceptional customer service, addressing inquiries and resolving issues effectively.
- Maintained organized checkout area, ensuring cleanliness and efficiency throughout shifts.
- Started as Cashier, promoted to IMA, then Shipping & Received, then to Paint Department then to Kitchen Design training with Karen Copeland and then Kitchen Design all at Store #734 in Franklin, Tn.
Education
High School Diploma -
Muskegon High School
Muskegon, MI05-2000
Skills
- Critical Analytical thinking
- Highly motivated self starter
- Team collaboration and leadership
- Excellent Time management
- Documentation and reporting skills
- Excellent history of Project management
Timeline
Collections Account Manager
Dental Associates
06.2017 - 12.2021
Collections Manager/Patient Services Manager
Q Dental
09.2015 - 01.2021
Assist Office Manager
Embassy Dental
09.2009 - 12.2014
Factory Production Worker
Asurion Smryna
05.2005 - 2009
Financial Reconcilation Analyst/Collections Manager
Dr. Dental Management, LLC.
12.2001 - Current
Cashier/Paint Dept/IMA/ S&R/Kitchen Design
Home Depot
03.2001 - 05.2005
High School Diploma -
Muskegon High School