Lacey Summers
Dickson, Tn
Summary
Dedicated professional with strong communication and critical thinking skills. Proven ability to enhance service delivery and foster collaboration, driving positive outcomes in client interactions and team dynamics. I love working with people to get the best solution possible.
Overview
9
9
years of professional experience
Work History
Admission Director
Waverly Hills Post Acute
Waverly, TN
05.2025 - Current
- Led operational strategies to enhance patient care and overall facility efficiency.
- Developed and implemented staff training programs to improve service delivery standards.
- Coordinated interdisciplinary team meetings to foster communication and collaboration among departments.
- Streamlined administrative processes, resulting in improved workflow and reduced response times.
- Cultivated relationships with community partners to enhance outreach initiatives and support services.
Customer Service Representative
Tractor Supply Company
Franklin, TN
09.2024 - 05.2025
- Assisted customers with product inquiries and provided solutions to enhance satisfaction.
- Processed transactions accurately using point-of-sale systems, ensuring efficient check-out experiences.
- Resolved customer complaints promptly, maintaining a positive store environment and loyalty.
- Collaborated with team members to restock shelves and organize merchandise displays effectively.
- Educated customers on product features and services, promoting informed purchasing decisions.
Medical Office Assistant
Pulmonary and Sleep/ Dickson Medical Associates
Dickson, TN
10.2016 - 01.2025
- Managed patient scheduling to optimize clinic workflow and reduce appointment wait times.
- Coordinated communication between patients and healthcare providers to ensure seamless service delivery.
- Trained new staff on office protocols and best practices, enhancing team productivity.
- Assisted in onboarding new staff, providing training on office procedures and software systems.
- Processed medical records and ensured compliance with HIPAA regulations while maintaining accuracy.
- Implemented electronic health record (EHR) systems for improved data management and retrieval processes.
Education
Associate of Science -
University Of Martin
Martin, TN05-2015
High School Diploma -
Dickson County High School
Dickson, TN05-2011
Skills
- Relationship building
- Strategic planning
- Verbal and written communication
- Decision-making
- Fast typing speed
- Strong communication skills
- Customer service
- Active listening
- Critical thinking
- Data entry
Timeline
Admission Director
Waverly Hills Post Acute
05.2025 - Current
Customer Service Representative
Tractor Supply Company
09.2024 - 05.2025
Medical Office Assistant
Pulmonary and Sleep/ Dickson Medical Associates
10.2016 - 01.2025
Associate of Science -
University Of Martin
High School Diploma -
Dickson County High School