La'Dair'Ron Ward
Lebanon
Summary
Dynamic and results-oriented professional with a robust background in telecommunications and construction, honed at companies like Pinnacle Communications. Excelled in equipment installation and customer service, ensuring seamless project execution and enhanced connectivity solutions. Proven ability to leverage power tools and diagnose complex issues, contributing to a 100% project completion rate. Demonstrates strong teamwork and safety compliance, embodying industry best practices.
Overview
4
4
years of professional experience
Work History
Installation Technician
Pinnacle Communications
11.2023 - 08.2024
- Managed customer inquiries, delivering prompt and effective solutions to enhance service delivery.
- Coordinated installation projects, ensuring timely completion and minimal disruption to client operations.
- Leveraged CRM software, tracking support interactions to ensure consistent and high-quality customer service.
- Implemented network infrastructure using Cisco routers, achieving seamless integration and improved connectivity.
- Diagnosed and troubleshot system faults, identifying equipment issues and resolutions.
- Maintained high level of safety when using hand and power equipment for hoisting, measuring, testing, and drilling of various types of installations.
Laborer Helper
Superior Concrete Concepts
01.2022 - 11.2023
- Enhanced project efficiency by assisting skilled laborers in various construction tasks.
- Operated hand tools and power equipment safely, reducing risk of injury or damage to property during construction projects.
- Promoted effective communication among team members by relaying vital information between supervisors and workers.
- Collaborated with fellow laborers to complete projects within specified timeframes while adhering to quality standards.
- Addressed unexpected challenges proactively during the construction process, enabling prompt resolution of issues before impacting deadlines.
- Expedited project progress with efficient loading, unloading, and transportation of construction materials.
- Participated in regular training sessions to maintain up-to-date knowledge on industry best practices and safety regulations.
Apprentice Electrician
Lights Out Electric
01.2021 - 10.2022
- Pulled wire through conduits and through holes in walls and floors.
- Organized materials and tools in to maintain clean and neat work areas.
- Kept tools and materials organized, contributing to a clean and safe work area for all team members throughout each project''s duration.
- Followed all safety procedures and guidelines to promote safety while working on electrical systems.
- Acquired valuable hands-on experience with various types of wiring systems by assisting experienced electricians in diverse installation projects.
- Understood and used proper tools and equipment to install and maintain electrical systems.
- Assisted in the successful completion of various commercial and residential projects by providing reliable support to journeyman electricians.
- Connected wires to circuit breakers, transformers and other components to create working electrical systems.
- Helped complete system installations, digging trenches, and breaking up concrete.
Education
Associate of Applied Science - Business Accountancy
Volunteer State Community College
Gallatin, TNAssociate of Applied Science - Business Accountancy
Motlow State Community College
Tullahoma, TNAssociate of Applied Science - Business Accountancy
Craven Community College
Havelock, NCSkills
- Equipment installation
- Power tools operation
- Worksite safety
- Customer service
- Cable management
- Electrical troubleshooting
- Telecommunications
- Assembly and installation
- Troubleshooting and diagnosis
Timeline
Installation Technician
Pinnacle Communications
11.2023 - 08.2024
Laborer Helper
Superior Concrete Concepts
01.2022 - 11.2023
Apprentice Electrician
Lights Out Electric
01.2021 - 10.2022
Associate of Applied Science - Business Accountancy
Volunteer State Community College
Associate of Applied Science - Business Accountancy
Motlow State Community College
Associate of Applied Science - Business Accountancy
Craven Community College
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