Johnathan Jackson
Memphis
Summary
Compassionate and dedicated healthcare professional with extensive experience at Methodist University Hospital. Skilled in patient transportation and communication, I excel in reducing patient anxiety and ensuring safety. Proven ability to train staff and enhance team performance, fostering a welcoming environment while maintaining professionalism and confidentiality.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Patient Transporter
Methodist University Hospital
03.2018 - Current
- Assisted in training new Patient Transporters on proper techniques, protocols, and company policies, ensuring consistent high-quality care throughout the team.
- Transported patients to testing and treatment units, operating rooms and other areas using moveable beds, wheelchairs, and stretchers.
- Reduced patient anxiety during transport by maintaining open communication and answering questions.
- Warmly greeted patients and visitors and made each feel welcome.
Behavior Technician
Crestyn Behavioral Hosptial
04.2013 - 08.2018
- Developed and implemented reinforcement systems to encourage positive behaviors.
- Maintained detailed records of client behaviors and interventions, ensuring accurate tracking of progress over time.
- Assisted in data collection and analysis, contributing to the ongoing evaluation of client progress.
Behavior Technician
Behavior Service of Tennesse
05.2008 - 03.2013
- Provided one-on-one support to clients with autism spectrum disorders, addressing unique behavioral needs.
- Implemented crisis intervention strategies when necessary to maintain a safe environment for both staff and clients alike during high-stress situations.
- Enhanced client progress by implementing individualized behavior intervention plans.
- Promoted positive behaviors by reinforcing desired actions and effectively addressing challenging issues.
Medical Office Assistant
Baptist Memorial Hospital Memphis
01.2006 - 03.2008
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Provided prompt, polite and professional in-person and telephone customer service.
- Received, recorded and filed medical payments by check, cash, and credit card.
Education
Westside High School
Memphis, TNSkills
- Patient communication
- Patient safety
- Patient confidentiality
- Customer service
- Patient transportation
- Patient transport
- Bedside manner
- Professionalism and ethics
- Patient escorting
- Mobility assistance
- Staff coordination
Certification
CPR Certified
Timeline
Patient Transporter
Methodist University Hospital
03.2018 - Current
Behavior Technician
Crestyn Behavioral Hosptial
04.2013 - 08.2018
Behavior Technician
Behavior Service of Tennesse
05.2008 - 03.2013
Medical Office Assistant
Baptist Memorial Hospital Memphis
01.2006 - 03.2008
Westside High School
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