LaDerius D. Lloyd
Murfreesboro
Summary
Recognized for strong interpersonal skills and a commitment to collaboration, I am now seeking to transition into a customer service role. With a solid foundation in problem-solving and effective communication, I am eager to leverage my experience in managing customer needs and enhancing overall client satisfaction. My goal is to contribute positively to a team-oriented environment, utilizing my hands-on experience and dedication to delivering outstanding service. I have Dedicated over 8 years of experience in fast-paced logistics environments. Proven ability to efficiently manage inventory, ensure accuracy in order fulfillment, and maintain high standards of workplace safety and organization.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Manager of Operations
Ethic Solutions LLC
10.2023 - Current
- Supervised a team of associates to ensure daily productivity goals were met
- Trained new team members on safety protocols, equipment operation, and company standards
- Developed and maintained work schedules to optimize labor efficiency while meeting deadlines
- Acted as the primary point of contact for resolving crew conflicts and operational issues, ensuring smooth workflows
- Collaborated with upper management to implement strategies for reducing downtime and improving team performance
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Forklift Operator
Orora Pollock
09.2020 - 09.2023
- Delivered consistent performance in a fast-paced environment, meeting or exceeding daily productivity goals
- Addressed customer queries regarding shipments and ensured timely resolution
- Implemented organizational systems to streamline inventory tracking and reduce errors
- Fostered a team-oriented culture, maintaining a positive work environment
- Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
- Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack materials.
Forklift Operator
NAPA Auto Parts DC
10.2015 - 10.2019
- Collaborated with team members and supervisors to ensure on-time delivery of goods
- Maintained accurate records and inventory logs to prevent discrepancies
- Communicated effectively with staff across departments to address and resolve issues
- Trained new team members on safety protocols and equipment usage
- Proactively identified process inefficiencies, contributing to improved workflows
- Operated forklift in compliance with OSHA guidelines and organizational policies.
- Collaborated with team members to complete tasks quickly and increase overall productivity.
Education
High School Diploma -
Bolton High School
Arlington, TN01.2014
Skills
- Strong verbal and written communication
- Customer conflict resolution
- Time management and multitasking
- Active listening and empathy
- Team collaboration and adaptability
- Professional Experience
- Team leadership and supervision
- Effective communication and conflict resolution
- Training and mentoring staff
- Scheduling and workflow optimization
- Customer issue resolution and follow-up
- Strong organizational and analytical skills
- Decision-making
- Customer service
- Quality assurance
- Strategic planning
Certification
OSHA Forklift Certification (All PMV)
Timeline
Manager of Operations
Ethic Solutions LLC
10.2023 - Current
Forklift Operator
Orora Pollock
09.2020 - 09.2023
Forklift Operator
NAPA Auto Parts DC
10.2015 - 10.2019
OSHA Forklift Certification (All PMV)
High School Diploma -
Bolton High School
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