Laesha Bridges
Memphis
Summary
Dedicated professional with strong customer service expertise, exceptional communication, and case management skills. Committed to resolving complex issues and enhancing customer satisfaction through effective support and warranty solutions.
Overview
8
8
years of professional experience
Work History
Bodewell Concierge Agent
GE Appliances, A Haier
Memphis, TN
10.2025 - Current
- Troubleshoot appliance issues with customers to identify concerns and provide effective resolutions.
- Provide customers with estimated technician arrival times and service updates
- Educate customers on appliance operation, maintenance, and product features.
- Offer and explain extended warranty inquiries, repair processes, and product support solutions.
- schedule service appointments and coordinate technician arrival dispatch for appliance repair.
Consumer Relations
GE Appliances, A Haier
Memphis, TN
01.2025 - 10.2025
- Managed escalated customer cases with the consumer relations department to resolve complex service and product concerns.
- Acted as a case manager for high-level customer complaints, ensuring timely follow-handled up and resolution.
- Handled sensitive escalations while maintaining professionalism, empathy, and customer satisfaction,
- Communicated with customers regarding replacements, service delays, warranty concerns, and resolution.
- Documented detailed case notes and maintained accurate records within internal systems.
Specialist Tier 2
GE Appliances, A Haier
Memphis, TN
12.2022 - 12.2024
- processed appliance replacement orders for customer's in Tier 2 specialist role.
- verified product availability, inventory status, and backorder timelines to ensure accurate order processing.
- completed offline casework and documentation related to appliance replacements.
Home Delivery Tier 2
GE Appliances, A Haier
Memphis, TN
10.2020 - 12.2022
- Worked well in a team setting, providing support and guidance.
- Assisted Tier 1 agents with customers when needed
- problem solved and answered questions for agents and helped with orders.
- supported new and existing agents with procedures, systems navigation, and issue resolution.
- provided real-time support to frontline agents by answering questions and resolving complex customer issues.
Home Delivery Specialist
GE Appliances, A Haier
Memphis, TN
03.2018 - 06.2020
- Resolved customer inquiries efficiently through multiple communication channels, enhancing overall satisfaction.
- Processed warranty claims and returns, ensuring compliance with company policies and procedures.
- Managed product information updates in EBS system, maintaining accuracy for customer service representatives.
- Trained new team members on customer service protocols and tools to ensure consistent performance standards.
- Delivered exceptional customer service by addressing inquiries and resolving issues efficiently.
Education
High School Diploma -
Wooddale High School
Memphis, TNSkills
- Cross-cultural sensitivity
- Customer service expertise
- Exceptional communication
- Case Management
- Warranty support
- Data Entry
- Documentation and Case Notes
- Salesforce
- Professional Phone Etiquette
Timeline
Bodewell Concierge Agent
GE Appliances, A Haier
10.2025 - Current
Consumer Relations
GE Appliances, A Haier
01.2025 - 10.2025
Specialist Tier 2
GE Appliances, A Haier
12.2022 - 12.2024
Home Delivery Tier 2
GE Appliances, A Haier
10.2020 - 12.2022
Home Delivery Specialist
GE Appliances, A Haier
03.2018 - 06.2020
High School Diploma -
Wooddale High School