Lakacana Haley
Jackson
Summary
Dedicated and compassionate professional with a background in home health care, customer service, and phlebotomy. Seeking to leverage skills in patient care, communication, and team collaboration.
Well-rounded Personal Care Aide with 5 years assisting clients with various daily living needs at home. Talented at offering attentive care to patients by managing health needs, helping with personal grooming, carrying out light housekeeping . Expert communicator when supporting patients' needs, documenting information and interacting with supervisors.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Direct Support Professional
Loving Arms LLC
10.2023 - 10.2025
- Provided personalized care and assistance with daily living activities to enhance patient comfort.
- Assisted patients with mobility and exercise routines, promoting physical health and independence.
- Maintained accurate documentation of patient conditions and progress for effective communication with healthcare teams.
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Monitored vital signs, reporting changes to healthcare professionals to ensure timely interventions.
Phlebotomist
West Tennessee Healthcare
12.2022 - 09.2023
- Assisted medical staff with procedures, ensuring patient safety and comfort.
- Prepared examination rooms, maintaining cleanliness and readiness for incoming patients.
- Coordinated patient flow, optimizing service delivery in high-pressure environments.
- Improved patient satisfaction by providing compassionate and attentive care during high-stress situations.
- Recognized potential escalations among distressed patients or family members, effectively utilizing de-escalation techniques to maintain a calm and safe environment.
- Maintained a safe and clean environment through diligent adherence to infection control protocols and standards.
- Performed venipuncture and capillary collections for diverse patient populations in clinical settings.
- Maintained accurate documentation of patient information, specimen labeling, and test requisitions to support laboratory operations.
- Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
Customer Service Representative
Walmart
10.2020 - 12.2022
- Resolved customer inquiries and complaints, ensuring satisfaction and loyalty.
- Processed customer transactions efficiently using point-of-sale systems.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
Education
Associates Degree - Health Science
Jackson State Community College
Jackson, TN06-2026
General Studies - undefined
Humboldt High School
Humboldt, TN05.2022
Skills
- Patient Care: Experience in assisting with daily living activities and providing compassionate care
- Communication: Strong verbal and written communication skills, adept at interacting with diverse groups
- Problem-Solving: Ability to address and resolve challenges effectively in a fast-paced environment
- Team Collaboration: Proven ability to work collaboratively with team members and healthcare professionals
- Attention to Detail: Highly attentive to detail, particularly in healthcare practices and customer service
- Patient management
- Goal setting
Certification
CPR Certified Med Certified
Timeline
Direct Support Professional
Loving Arms LLC
10.2023 - 10.2025
Phlebotomist
West Tennessee Healthcare
12.2022 - 09.2023
Customer Service Representative
Walmart
10.2020 - 12.2022
General Studies - undefined
Humboldt High School
Associates Degree - Health Science
Jackson State Community College