LaKeasha Boyd
Murfreesboro
Summary
Highly-motivated with a desire to take on new challenges, I am a resourceful and solutions-driven professional with strong organizational, leadership, and decision-making abilities; Strong work ethic, adaptability, and exceptional interpersonal skills.
Overview
20
20
years of professional experience
Work History
Disability Examiner II
State of Tennessee Department of Human Services, Social Security Administration, Disability Determination Services
Nashville
09.2023 - Current
- Obtain and review medical records for adults and children to determine eligibility for Social Security and Supplemental Security Income benefits.
- Communicate with claimants and medical professionals to apply Social Security Administration guidelines, using proprietary software.
- Maintain detailed case management from initiation through final eligibility determination.
Express Claim Examiner
State Farm Auto Insurance
11.2022 - 06.2023
- Processed automobile accident claims, including payments, liability determinations, and explanations of coverage and services.
- Delivered exceptional customer service in a high-volume call environment.
Social Worker
Department of Community Based Services, CHFS
Paducah
04.2013 - 08.2014
- Provided case management for at-risk families, ensuring child safety and wellbeing.
- Set goals and developed plans for family stability, located resources as identified by assessment or court directive, and monitored progress toward achieving goals through close collaboration.
Probation Parole Officer II; NCIC Query Operator; Victim Impact Facilitator
Tennessee Department of Corrections Field Services – Probation and Parole
Murfreesboro
05.2011 - 03.2013
- Supervised convicted felony offenders placed on probation/parole by the courts, ensuring compliance with standard rules and court-ordered conditions.
- Responsibilities included courtroom testimony, law enforcement assistance, release plan investigations, residential verification, report writing, case management, and drug testing.
Customer Account Representative / Online Order Management Team Lead
AT&T
Nashville
06.2005 - 10.2009
- Maintained customer accounts, addressed billing and order inquiries, processed new and transfer service orders, and built strong customer relationships to reduce churn.
- Navigated multiple online systems during customer interactions and ensured accuracy with promotional offers.
- Provided administrative support to management as needed.
Education
Master of Criminal Justice -
Middle Tennessee State University
Murfreesboro, TNBachelor of Science - Criminal Justice Administration
Middle Tennessee State University
Murfreesboro, TNMaster of Science - Training And Development
Middle Tennessee State University
Murfreesboro, TN 05.2001 -
Skills
- Excellent cross-functional communication
- Ability to remain calm under pressure
- Comprehensive case management
- Detailed documentation
- Negotiation
- Crisis management
- Classroom facilitation
- Proficient with Microsoft Office
- Internet research expertise
- Experience with proprietary tracking and information systems
- Effective working independently
- Effective working collaboratively
- Benefits determination
- Claim processing
- Customer relationship management
- Compliance monitoring
- Legal documentation
- Effective communication
- Emotional intelligence
- Influencing skills
- Flexibility
- Assertiveness
- Disability determination
- Time management capabilities
- Continuous learning mindset
- Claims processing proficiency
- Self-motivation and initiative
- Professionalism and tact
- Strong communication
- Fraud identification
- Case reporting
- Written communication
- Fact verification
- Claims investigation
- Professional demeanor
Timeline
Disability Examiner II
State of Tennessee Department of Human Services, Social Security Administration, Disability Determination Services
09.2023 - Current
Express Claim Examiner
State Farm Auto Insurance
11.2022 - 06.2023
Social Worker
Department of Community Based Services, CHFS
04.2013 - 08.2014
Probation Parole Officer II; NCIC Query Operator; Victim Impact Facilitator
Tennessee Department of Corrections Field Services – Probation and Parole
05.2011 - 03.2013
Customer Account Representative / Online Order Management Team Lead
AT&T
06.2005 - 10.2009
Master of Science - Training And Development
Middle Tennessee State University
05.2001 -
Master of Criminal Justice -
Middle Tennessee State University
Bachelor of Science - Criminal Justice Administration
Middle Tennessee State University