Lakedra Batey
La Vergne
Summary
Analytical, compliance-focused, and results-oriented Healthcare Professional with a strong background in healthcare administration and financial analysis. Proven expertise in underpayment analysis, patient account resolution, and compliance with healthcare regulations. Experienced in performing discrepancy coding and maintaining confidentiality of patient information. Skilled in MS Office Suite and adept at leveraging analytical insights to optimize revenue cycle processes. Eager to apply five years of diverse experience to effectively manage Patient Accounts Receivable valuation, analyze revenue variances, and support the preparation of governmental cost reports at Adventist Health. Technical Expertise: MS Office Suite
Overview
10
10
years of professional experience
Work History
Net AR
Parallon
08.2025 - Current
- Manage month-end Net AR processes for two healthcare facilities, performing account analysis, accrual reviews, and revenue adjustments to ensure accurate financial reporting and revenue recognition.
- Review and adjust accounts receivable inventory using exception reporting to ensure accurate net revenue recognition and account balances across government, managed care, and commercial payers.
- Utilize multiple revenue cycle systems to investigate variances and process account corrections.
- Conduct month-end reviews of high-dollar and high-risk accounts to ensure accurate contractual accruals and net revenue estimates.
- Improved departmental note template accuracy, enhancing documentation consistency and efficiency.
- Consistently exceeded performance expectations by achieving 125% productivity while maintaining an error rate below 5%.
Underpayment Analyst
Parallon
Brentwood, TN, USA
08.2021 - 08.2025
- Utilize expertise to identify and resolve payment discrepancies, ensuring financial accuracy and efficiency in healthcare revenue cycles
- Validate discrepancy reason coding for underpayment inventory, ensuring precise classification and resolution. Leverage negotiation skills to secure reimbursements and overcome claim payment objections. Oversee non-payment discrepancies through I-plan changes and departmental coordination while enhancing payment accuracy.
- Maintained robust documentation standards, supporting transparent and accountable historical records.
- Achieved productivity and quality benchmarks consistently to drive organizational success.
- Mentored approximately 3 new hires, facilitating seamless onboarding and team integration.
- Led monthly team-building activities, promoting a collaborative and motivated work environment.
Patient Support Specialist
Parallon
Brentwood, TN, USA
08.2016 - 08.2021
- Enhancing patient care, providing exceptional support, and ensuring service excellence in the healthcare industry
- Managed incoming patient calls with an average of 45 calls per day, ensuring prompt assistance. Reviewed and resolved patient account inquiries using billing system research, achieving resolution rate of 95% within 24-hour timeframe. Enhanced patient experiences by listening and resolving issues with increased satisfaction score, based on patient feedback.
- Maintained confidentiality of patient care information, complying 100% with HIPAA regulations.
- Trained 5 new hires, orchestrating onboarding and achieving significant retention rate among trainees.
- Supported 4 Supervisors and Team Leads during peak periods for significant increase in team productivity.
Education
Bachelor of Science - Healthcare Administration & Planning
Tennessee State University
Nashville, TNAssociates in Applied Science - Medical Office Administration
Nashville State Community College
Nashville, TNSkills
- Month End Processes
- Healthcare Reimbursement
- Data Management
- Training & Development
- Contract Analysis
- Revenue Cycle Process
ADDITIONAL EXPERIENCE
- Customer Service Representative, Gaylord Opryland, Nashville, TN | 09/2011 – 08/2016
- Telecommunications Operator & Receptionist, St. Thomas Hospital, Nashville, TN | 08/2013 – 9/2015
Timeline
Net AR
Parallon
08.2025 - Current
Underpayment Analyst
Parallon
08.2021 - 08.2025
Patient Support Specialist
Parallon
08.2016 - 08.2021
Bachelor of Science - Healthcare Administration & Planning
Tennessee State University
Associates in Applied Science - Medical Office Administration
Nashville State Community College