Summary
Overview
Work History
Education
Skills
Timeline
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Lakeisha Johnson

Memphis

Summary

Experienced with managing referral systems and client coordination. Utilizes strong communication skills to ensure accurate and timely referrals. Track record of effective problem-solving and adaptability, contributing to team success.

Overview

8
8
years of professional experience

Work History

Patient Referral Specialist

Regional One Health
02.2024 - Current
  • Called insurance companies to get precertification and other benefits information on behalf of patients.
  • Collaborated with healthcare providers to ensure accurate and complete referral information, improving patient care coordination.
  • Streamlined referral processes for increased efficiency, resulting in timely appointments for patients.
  • Verified insurance benefits and eligibility for [Type] procedures before referring clients.
  • Scheduled appointments with specialists on behalf of clients.
  • Managed high-volume referral requests by prioritizing tasks and maintaining organized records.

Medical Assistant

Honeycomb Medical Group
05.2023 - 11.2023
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
  • Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.

Medical Assistant Extern

Rentrop& Geater PLLC
03.2023 - 04.2023
  • Prepared exam and treatment rooms for patient visits, availing all necessary supplies and equipment.
  • Enhanced patient care by efficiently performing clinical tasks such as taking vital signs and administering injections.
  • Performed medical chart reviews to confirm accuracy and completeness.
  • Scheduled appointments and tests to coordinate patient care.

Medical Assistant Extern

Tristate OBGYN
01.2023 - 03.2023
  • Communicated with patients and families to answer questions and provide reassurance.
  • Welcomed patients and inquired about wellbeing since last treatment.
  • Improved patient satisfaction by providing compassionate assistance during examinations and treatments.
  • Assisted in the early detection of health issues through routine screenings, such as blood pressure checks and glucose tests.
  • Increased efficiency in processing lab test orders by accurately entering information into computerized systems in a timely manner.
  • Sought feedback and guidance from supervisors to continuously improve performance.

Shipping and Receiving Clerk

Edelbrock Group
10.2021 - 08.2022
  • Received incoming shipments, compared contents against associated records and transmitted to proper department.
  • Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
  • Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
  • Reduced shipping errors through meticulous inspection of outgoing packages and double-checking labels.

Environmental Services Housekeeper

Crothall Healthcare Services
02.2019 - 08.2021
  • Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards, and other harmful substances.
  • Ensured timely completion of assigned tasks by effectively prioritizing workload based on urgency and importance.
  • Practiced established infection control methods to reduce risks to patients, families, and medical staff.
  • Cleaned and disinfected patient exam rooms, surgery suites, and common areas to promote sanitary treatment and services environment.

Home Health Aide

Alexander Gray
04.2017 - 01.2019
  • Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
  • Maintained a clean and safe home environment for patients, reducing falls and accidents.
  • Assisted clients with daily living activities, enhancing their independence and quality of life.
  • Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.

Education

High School Diploma -

Penn Foster Career School
Scranton, PA
03-2020

Graduate Certificate - Medical Assistant

Concorde Career College
Memphis, TN
04-2023

Skills

  • Insurance verification
  • Data entry proficiency
  • Medical terminology
  • Pre-authorizations
  • Patient confidentiality
  • Appointment scheduling
  • Multi-line telephone operation
  • Scheduling software
  • Patient scheduling
  • Referral tracking

Timeline

Patient Referral Specialist

Regional One Health
02.2024 - Current

Medical Assistant

Honeycomb Medical Group
05.2023 - 11.2023

Medical Assistant Extern

Rentrop& Geater PLLC
03.2023 - 04.2023

Medical Assistant Extern

Tristate OBGYN
01.2023 - 03.2023

Shipping and Receiving Clerk

Edelbrock Group
10.2021 - 08.2022

Environmental Services Housekeeper

Crothall Healthcare Services
02.2019 - 08.2021

Home Health Aide

Alexander Gray
04.2017 - 01.2019

High School Diploma -

Penn Foster Career School

Graduate Certificate - Medical Assistant

Concorde Career College

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Lakeisha Johnson