Summary
Overview
Work History
Education
Skills
Personal Information
Languages
Additional Information - Hobbies
Certifications Courses
Languages
Timeline
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Lakshmanan R

Chennai

Summary

Results-driven Quality Analyst with extensive experience at MiraMed Ajuba Solutions, specializing in quality auditing and process improvement. Proven ability to enhance compliance and train teams effectively. Skilled in data analysis and denials management, consistently implementing corrective actions that elevate operational standards and drive success.

Overview

8
8
years of professional experience

Work History

Quality Analyst

MiraMed Ajuba Solutions Pvt Ltd
Chennai
01.2020 - Current
  • Conduct quality checks and audits to ensure client compliance
  • Identify process gaps and implement enhancements
  • Provide feedback and training to new hires
  • Analyze error trends and recommend corrective actions
  • Lead small group and cross-trainings
  • Monitor billing standards and recommend updates
  • Participate in calibration activities

Senior AR Caller

MedAbyss RCM Healthcare Services
Chennai
01.2019 - 01.2020
  • Called insurance companies for claim status and resolution
  • Managed documentation of payer responses
  • Trained team on billing standards and processes
  • Developed strong knowledge of payer procedures and denial codes

Senior Client Partner

Access Healthcare
Chennai
01.2018 - 01.2019
  • Conducted pre-call analysis and contacted payers via IVR/web
  • Documented support for claims and maintained audit trails
  • Reviewed calls and provided analytical insights
  • Resolved inquiries and complaints

Education

Bachelor of Commerce -

Alagappa University
Chennai, TN, India
01.2024

Skills

  • US Healthcare Billing & RCM
  • Denials Management
  • Quality Auditing & Assurance
  • RCA and CAPA development
  • Process Improvement
  • Data Analysis & Reporting
  • Team training and mentorship
  • Compliance & Documentation
  • Process improvement
  • Error trend analysis

Personal Information

  • Date of Birth: 05/31/92
  • Nationality: Indian

Languages

  • Tamil, Native
  • English, Fluent

Additional Information - Hobbies

  • Traveling
  • Photography

Certifications Courses

Diploma in Financial Accounting, Alison Online Education Platform, 2024

Languages

Tamil
First Language
English
Proficient (C2)
C2

Timeline

Quality Analyst

MiraMed Ajuba Solutions Pvt Ltd
01.2020 - Current

Senior AR Caller

MedAbyss RCM Healthcare Services
01.2019 - 01.2020

Senior Client Partner

Access Healthcare
01.2018 - 01.2019

Bachelor of Commerce -

Alagappa University

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