LAKSHMI Balasubramaniam
Chennai
Summary
Experienced project management professional with a strong background in Documentum - Content Management and Java/J2EE IT projects. Skilled in agile delivery, program management, and project planning, with a solid understanding of BFSI domain. Successfully managed multiple product teams. Expertise in agile transition and proficiency in agile delivery tools such as JIRA, Azure DevOps, Miro, and Confluence. Known for excellent interpersonal skills in communication and negotiation.
Overview
22
22
years of professional experience
1
1
Certification
Work History
ET Consultant – Program / Project Manager
IFC
01.2024 - Current
- End-to-end project delivery for Unstructured content management applications
- Managing 3 project teams across multiple vendors, multiple functional teams using Azure DevOps, Agile delivery planning, and successful execution using Scrum methodology across multiple releases on time and within budget
- Planned and conducted project workshops to refine product requirements, estimation and release planning with project teams across locations
- Managing Search application production support and enhancements along with piloting a new Search product
- Project team management in a matrix structure, coordination among internal teams in Chennai and Washington DC, and management of stakeholders' expectations and consistent reporting
- Project efforts management right from estimation and operational activities to support project execution in Clarity, Fieldglass , IT governance process
- Regular reporting of project status with internal leadership covering project status, conflict resolution, risk management
Advisor – Senior Delivery Manager
fiserv Inc
01.2018 - 01.2024
- Work with APAC business stakeholders to manage the product backlog, product ownership, PI planning, prioritizing, and aligning the product delivery roadmap.
- Facilitating workshops, monitoring development for bottlenecks, and guiding teams in achieving the goals committed at PI will drive continuous improvement.
- Ensure alignment with the cross-departmental roadmaps, and create a collective plan to manage dependencies.
- Make the progress of the program’s work visible and about the larger picture.
- Successfully implemented Product roadmaps for over 3+ years for new APAC Payment Acquiring clients.
- End-to-end program delivery for payment acquiring for APAC clients
- Formation of the project team in a matrix structure, coordination among internal teams in Chennai and Dublin, management of external stakeholders, execution, implementation, and support until the project warranty phase.
- Project efforts management from estimation, monthly billing and tracking, and change management as applicable to project needs
- Driving engineering transformation, scrum agile transition for APAC team that involves forming engineering POD teams, implementing Agile processes across scrum teams, monitoring, identifying automation, process improvement areas to feedback to transformation teams and driving continuous improvement
- Regular reporting of project status with internal leadership covering resourcing requirements, conflict resolution, risk management
- Managed production support team for Acquiring APAC clients, which included knowledge base management, driving automation initiatives, and continuous process improvement.
PROJECT MANAGER
HCL TECHNOLOGIES
01.2015 - 01.2018
- Handling portfolio of projects
- New proposals and RFPs for emerging opportunities in existing projects, Client interactions management, close coordination with the sales team, Sizing of estimates, scheduling and packaging in proposal documents
- Project Planning, multiple vendors / external stakeholder’s management, Onshore and Offshore coordination, Billing requests and Revenue forecasts for projects Resource management and Quality Audit handling
- Interacting with the senior management and providing the project status, resourcing models, resourcing requirements and arriving at total cost to serve for the deal, conflict resolution, risk management, Milestones Signoff
- Providing Solutions, Part of Interview panel in ECMP, HCL
ASSOCIATE PROJECT MANAGER
HCL TECHNOLOGIES
01.2012 - 01.2015
- Service catalogue preparation as per clients’ budget and service requirements
- Project Planning, multiple vendors / external stakeholder’s management, Onshore and Offshore coordination, Billing requests and Revenue forecasts for projects Resource management and Quality Audit handling
- Interacting with the senior management and providing the project status, resourcing models, resourcing requirements and arriving at total cost to serve for the deal, conflict resolution, risk management, Milestones Signoff
- Providing Solutions, technology POCs in new products, Reviewing - Code, BRD, TDD, Test Cases and User Manuals, Part of the Interview panel in ECMP, HCL.
PROJECT LEAD
HCL Technologies
01.2010 - 01.2012
- Project Plan preparation and conducting weekly Project status meeting
- Allocating work among team members and monitoring the work allocated
- Interacting with the senior management and providing the project status
- Coordinating the work between QA (Quality Assurance) and Development team
- Guiding new hires to be in productive mode in quick span of time
- Designing TDDs (Technical Design Document) according to FDDs (Functional Design Document)
- Understand the business process and design workflows
- Onsite and offshore coordination to get the work executed at offshore
SENIOR SOFTWARE ENGINEER
HCL Technologies
01.2006 - 01.2010
- Understanding the functionality of application and providing enhancement to the present application
- Perform Requirement understanding Documents reviews and code reviews
- Configuring client in WCS and testing the entire flow
- Development of modules using JCA to connect to mainframe applications
- IBM CTG configuration
- Demonstrated the working POC for the clients and users in Singapore for a week
SOFTWARE ENGINEER
Polaris Software Labs
01.2003 - 01.2006
- Developed modules as per requirement specifications
- Unit testing and zero defect delivery in UAT
Education
Post Graduate Diploma - Business Administration (Operations Research)
Symbiosis University
01.2008
Bachelor of Engineering - Computer Science
01.2003
Skills
- Documentum
- Java/J2EE
- FirstDoc / ECTD products
- Azure Devops
- Miro
- MPP
- JIRA
- Confluence
Certification
- Safe Agilist
- CSPO
- PMP
- Generative AI Overview for PMs
- Held CSM – 2019 - 2021
- IIBF Certification – Card Payments
- EMC – EMC Proven Associate
- SCJP 1.4
Domain Knowledge
- Strong experience in card payments industry serving APAC clients for leading global payment acquirer
- Experience in delivering Core operations portal for leading global banking group
- Extensive experience of serving clients across Banking, Insurance and Healthcare industry spanning various geographies including - Japan, Singapore and USA.
Timeline
ET Consultant – Program / Project Manager
IFC
01.2024 - Current
Advisor – Senior Delivery Manager
fiserv Inc
01.2018 - 01.2024
PROJECT MANAGER
HCL TECHNOLOGIES
01.2015 - 01.2018
ASSOCIATE PROJECT MANAGER
HCL TECHNOLOGIES
01.2012 - 01.2015
PROJECT LEAD
HCL Technologies
01.2010 - 01.2012
SENIOR SOFTWARE ENGINEER
HCL Technologies
01.2006 - 01.2010
SOFTWARE ENGINEER
Polaris Software Labs
01.2003 - 01.2006
- Safe Agilist
- CSPO
- PMP
- Generative AI Overview for PMs
- Held CSM – 2019 - 2021
- IIBF Certification – Card Payments
- EMC – EMC Proven Associate
- SCJP 1.4
Post Graduate Diploma - Business Administration (Operations Research)
Symbiosis University
Bachelor of Engineering - Computer Science
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