Lakshmi Nanthini S
Chennai
Summary
Collaborative leader dedicated to fostering an engaged and empowering work culture through effective partnership with colleagues. Proven track record in building and nurturing relationships with diverse stakeholders in fast-paced and dynamic environments. With over 4+ years of experience as a Manager for a revenue-generating business, skilled in mentoring and motivating team members to surpass company objectives. Determined and expert in consistently challenging individuals to achieve and exceed their potential.
Overview
11
11
years of professional experience
Work History
Senior Business Relationship Manager
Stolt India Private Limited
07.2023 - 03.2024
- Identified opportunities for process
improvements, resulting in increased efficiency
and cost savings. - Developed customized solutions in response to
unique client needs, fostering long-term
partnerships. - Delivered comprehensive training programs for
new team members, enhancing productivity and
skillsets. - Negotiated contracts with suppliers and vendors,
securing favorable terms while maintaining strong
relationships. - Built rapport with prospective clients through
effective networking events, conferences, and
industry gatherings. - Communicated regularly with clients to
understand needs, evaluate current product use
and cross-sell new products. - Met existing customers to review current services
and expand sales opportunities. - Attended monthly sales meetings and quarterly
sales trainings. - Achieved or exceeded company-defined sales
quotas. - Supported sales teams by providing subject
matter expertise during complex deal
negotiations.
Senior Inside Sales Specialist, Sales Operations
Skill-Lync
03.2022 - 06.2023
- Achieved and consistently exceeded monthly sales goals, ranking in the top 5% of sales team.
- Developed and executed effective sales strategies to increase revenue by 25% in one year.
- Established and maintained strong relationships with key clients, resulting in a 30% increase in client retention.
- Lead a team as Active Team-Lead, providing guidance and training to improve their performance and exceed targets.
- Provided in-depth product knowledge and solutions to clients, addressing their specific needs and pain points.
- Effectively utilized CRM software to track leads, manage accounts, and streamline the sales process.
- Resolved customer inquiries, complaints, and issues promptly, ensuring a high level of customer satisfaction.
- Implemented a performance management system that incentivized employees to exceed expectations.
- Held regular meetings to ensure alignment with workflow and to ensure team members were on track to meet deadlines.
- Established a high-performance team culture that resulted in a 15% increase in productivity.
- Resolved conflicts between team members in a professional and timely manner.
Academic Advisor
Vedantu Innovations Private Limited
03.2020 - 02.2022
Telemarketing Executive
Amarprakash Developers Private Limited
10.2016 - 12.2017
Process Associate
Just Dial Limited
06.2013 - 09.2016
Education
Bachelor of Science - Computer Applications
Shri SS Jain College For Womens
Chennai, India04.2013
Skills
- Product Knowledge
- Workload Management
- Operations Management
- Influencing skills
- Revenue Generation
- Team Leadership
- Excellent Communication
- Relationship building and management
- Sales Data Analysis
- New business generation
- Sales Reporting
- Client acquisition
- Customer Relationship Management
- Sales Techniques
- Career Counseling
- Academic Counseling
- Prospecting skills
- CRM software proficiency
- Lead Generation
- B2C Marketing
- B2B Marketing
- Key Account Management
- Sales Closing Techniques
- Team Management
- Customer Retention
- Business Development
Languages
English
Bilingual or Proficient (C2)
Tamil
Bilingual or Proficient (C2)
Timeline
Senior Business Relationship Manager
Stolt India Private Limited
07.2023 - 03.2024
Senior Inside Sales Specialist, Sales Operations
Skill-Lync
03.2022 - 06.2023
Academic Advisor
Vedantu Innovations Private Limited
03.2020 - 02.2022
Telemarketing Executive
Amarprakash Developers Private Limited
10.2016 - 12.2017
Process Associate
Just Dial Limited
06.2013 - 09.2016
Bachelor of Science - Computer Applications
Shri SS Jain College For Womens
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