Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Precious Manuel

Memphis

Summary


Professional healthcare provider with strong expertise in patient care and support. Skilled in assisting medical staff, managing patient needs, and maintaining healthcare standards. Known for effective teamwork, adaptability, and reliability in fast-paced environments. Proficient in vital signs monitoring, patient mobility assistance, and medical documentation.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Patient Care Technician/Customer Service Representative

Regional One Health Medical Center
07.2023 - Current
  • Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
  • Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Performed blood draws, EKGs, and other diagnostic tests accurately and efficiently for prompt analysis by healthcare professionals.
  • Promoted a safe and inclusive healthcare environment, adhering to policies and procedures while advocating for the well-being of all patients.
  • Facilitated smooth transitions between shifts by maintaining thorough documentation of patient care activities and observations.
  • Recognized potential emergencies promptly, initiating appropriate action to stabilize patients until further assistance arrived.
  • Reduced stress for patients and families through effective communication and empathetic support.

Medical Assistant/Receptionist

Nova Medical Centers
08.2022 - 11.2023
  • Checked patient insurance, demographic, and health history to keep information current.
  • Maintained current and accurate medical records for patients.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Helped patients complete necessary medical forms and documentation.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Responded to correspondence from insurance companies to verify patient's coverage.
  • Enhanced office productivity by handling high volume of callers per day.
  • Maintained a clean and organized reception area, contributing to a professional, efficient, and welcoming environment for patients and visitors.
  • Streamlined appointment scheduling for increased efficiency and reduced patient wait times.
  • Enhanced patient experience by managing front desk operations and providing exceptional customer service.
  • Ensured HIPAA compliance by securely managing sensitive patient information and maintaining strict confidentiality protocols.
  • Contributed to a welcoming atmosphere, greeting patients upon arrival and addressing their needs promptly.

Medical Assistant/Receptionist

Concentra Urgent Care
03.2021 - 07.2022
  • Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
  • Transcribed phone messages and relayed to appropriate personnel.
  • Assisted with medical procedures as needed, ensuring a smooth flow of daily operations in the clinic.
  • Expedited lab results retrieval process by establishing strong relationships with external laboratory facilities.
  • Improved office organization by maintaining accurate patient records and filing systems.
  • Participated in quality improvement initiatives, contributing valuable insights to enhance overall practice performance.
  • Coordinated referral processes, effectively liaising between patients, providers, and specialists for seamless care transitions.
  • Managed high call volumes with professionalism, efficiently handling inquiries and relaying messages to relevant staff members.
  • Assisted in inventory management, ordering supplies when necessary to maintain adequate stock levels for clinical operations.
  • Supported office staff and operational requirements with administrative tasks.

Call Center Representative

RemX Staffing
05.2019 - 10.2020
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.

Education

Vocational Diploma - Medical Assisting

Concorde Career College
Memphis, TN
07-2021

High School Diploma -

Fairley High School
Memphis, TN
05-2019

Skills

  • Vital signs monitoring
  • CPR certification
  • Patient observation
  • Blood glucose testing
  • Basic life support
  • Infection control standards
  • Blood glucose monitoring
  • ADL support
  • Customer service
  • Critical thinking
  • Data entry
  • Customer relations
  • Computer proficiency
  • Call center experience
  • Microsoft Excel
  • Conflict resolution
  • Professional telephone demeanor
  • Microsoft outlook
  • Documentation
  • Order processing

Certification

  • CPCT/A - Patient Care Technician/Assistant
  • BLS
  • Diploma in Medical Assisting

Languages

English
Full Professional

Timeline

Patient Care Technician/Customer Service Representative

Regional One Health Medical Center
07.2023 - Current

Medical Assistant/Receptionist

Nova Medical Centers
08.2022 - 11.2023

Medical Assistant/Receptionist

Concentra Urgent Care
03.2021 - 07.2022

Call Center Representative

RemX Staffing
05.2019 - 10.2020

Vocational Diploma - Medical Assisting

Concorde Career College

High School Diploma -

Fairley High School

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Precious Manuel