LaMondria Gore
Nashville
Summary
Dental Assisting student with over 10 years of experience in customer service. Skilled in communication, scheduling, documentation and providing exceptional care in fast-paced environments. Currently pursuing Dental assistant training and eager to apply clinical knowledge, patient care skills, and professionalism in a Dental Office setting.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Customer Service Representative / Dispatcher
Waste Connections
Nashville, TN
02.2024 - 05.2026
- Answered incoming customer calls, resolving service-related issues to enhance customer satisfaction
- Dispatched 13 routes daily, collaborating with front-load drivers to ensure efficient service delivery
- Managed daily dispatch of 13 routes, coordinating directly with front-load drivers to ensure efficient service.
- Schedule and route work orders for residential and commercial trash services
- Routed and processed incoming work orders, facilitating timely service completion for residential and commercial clients
- Print and prepare daily route sheets for drivers
- Resolved customer inquiries and complaints, ensuring prompt and effective solutions.
Administrative Assistant
Tennessee State University
Nashville, TN
09.2022 - 02.2024
- Provided administrative and clerical support to daily department operations
- Ordered, tracked, and managed office supplies
- Organized records and facilitated documentation review processes
- Processed employee timesheets and maintained payroll documentation
- Managed job postings and coordinated recruitment efforts for assigned departments
- Prepared, reviewed, and submitted departmental contracts with accuracy and compliance
Customer Billing Representative
GFL Environmental
Nashville, TN
07.2020 - 09.2022
- Processed customer payments and resolved billing discrepancies, ensuring accurate account management
- Addressed billing inquiries for commercial and residential customers in high-volume call center, enhancing customer experience
- Clarified services and billing details, contributing to increased customer satisfaction
- Scheduled service deliveries and set up new customer accounts
Customer Service Representative
First Acceptance Insurance
Nashville, TN
10.2019 - 04.2020
- Collected payments and updated customer accounts to maintain accurate records
- Provided professional customer service while adhering to compliance guidelines
- Generated insurance quotes and processed policy changes to ensure timely client coverage
Senior Member Representative / Help Desk / Eligibility Specialist
Automated Health Systems Inc.
Nashville, TN
10.2015 - 04.2019
- Resolved escalated member complaints and complex service issues
- Managed inbound and outbound calls regarding eligibility and benefits
- Guided new representatives during live calls to ensure effective member interactions
- Submitted escalations to State of Tennessee to resolve complex eligibility issues
- Conducted member outreach and tracked responses using Microsoft Excel to enhance service delivery
Customer Care Representative
Genesco
Nashville, TN
02.2015 - 05.2015
- Answered inbound calls to assist customers with order processing
- Resolved order issues while delivering product support to enhance customer satisfaction
- Resolved customer inquiries efficiently, ensuring high levels of satisfaction and retention.
- Collaborated with cross-functional teams to enhance service delivery processes and resolve complex issues.
- Trained new team members on company policies, systems, and best practices for customer interaction.
Sales Associate / Customer Service
Walmart
Madison, TN
06.2014 - 02.2015
- Guided customers in merchandise selection to enhance shopping experience
- Managed incoming customer calls and directed inquiries for prompt resolution
- Processed cash and card transactions with accuracy to ensure seamless checkout
Sales Associate
Foot Locker
Goodlettsville, TN
11.2011 - 03.2014
- Maintained up-to-date product knowledge to assist customers effectively
- Engaged customers to enhance purchasing experience
- Processed cash transactions and ensured accurate register balances
Customer Service Representative
Xerox
Nashville, TN
06.2013 - 11.2013
- Assisted Sprint customers in resolving service and technical issues to enhance user experience
- Processed payments and promoted upgrades to ensure customer satisfaction and retention
- Resolved mobile device and account-related concerns to maintain customer loyalty
Education
High School Diploma -
Whites Creek High School
Whites Creek, TNRDA, Registered Dental Assisting Certification - Dental Assistanting
Dental Staff School of Tennessee
Brentwood09-2026
Skills
- Call center support
- Dispatching & Route Coordination
- Data Entry & Documentation Review
- Payment processing
- Scheduling
- Calendar management
- Route optimization
- Clerical support
- Microsoft Office
- Presentation Development
- Data management
- Prioritization
Certification
CPR Certification 2026
Timeline
Customer Service Representative / Dispatcher
Waste Connections
02.2024 - 05.2026
Administrative Assistant
Tennessee State University
09.2022 - 02.2024
Customer Billing Representative
GFL Environmental
07.2020 - 09.2022
Customer Service Representative
First Acceptance Insurance
10.2019 - 04.2020
Senior Member Representative / Help Desk / Eligibility Specialist
Automated Health Systems Inc.
10.2015 - 04.2019
Customer Care Representative
Genesco
02.2015 - 05.2015
Sales Associate / Customer Service
Walmart
06.2014 - 02.2015
Customer Service Representative
Xerox
06.2013 - 11.2013
Sales Associate
Foot Locker
11.2011 - 03.2014
High School Diploma -
Whites Creek High School
RDA, Registered Dental Assisting Certification - Dental Assistanting
Dental Staff School of Tennessee