Lance Korber
Clarksville,TN
Summary
Experienced retail operations leader with 15+ years in various roles at Dollar General, including 13 years as Assistant/Department Manager. Skilled in managing store operations, cash handling, and inventory control while delivering exceptional customer service. Proven track record in training teams, delegating tasks, and upholding safety and accuracy standards. Currently enhancing operational processes and quality assurance at Trane Technologies through diligent inspections and maintenance.
Overview
21
21
years of professional experience
Work History
General Flow Technician
Trane Technologies
12.2023 - Current
- Assisted in assembling air conditioning units on the production line following established guides and layouts. Supported team members to complete tasks efficiently. Communicated with supervisors and maintenance technicians to request assistance and guidance. Adhered to safety protocols while completing tasks within the designated time. Inspected team output for quality assurance before moving to the next unit. Helped conduct maintenance on units with missing components.
Sales Associate/ Department Manager
Dollar General Market
09.2004 - 11.2023
- Championed customer satisfaction by optimizing cashier operations and delivering exceptional service. Enhanced store organization through strategic stocking and merchandising zoning. Elevated store cleanliness by implementing rigorous maintenance protocols for floors and restrooms. Cultivated a collaborative team culture that emphasized knowledge sharing and efficient task execution. Oversaw comprehensive inspections to ensure all operational responsibilities were achieved.
- Directed initiatives to optimize office routines, achieving operational efficiency since 2005. Enhanced cash management processes through strategic training and oversight of new cashiers, resulting in increased transaction accuracy. Championed team performance by facilitating training sessions and mentoring associates in their responsibilities.
- Promoted in January 2010 due to effective supervision and inspection of store operations. Improved financial accuracy by streamlining opening and closing processes related to bank transactions. Developed leadership capabilities by delegating tasks and mentoring associates in a team-focused environment. Contributed to overall operational success by assisting multiple locations with shift preparation and oversight. Enhanced customer satisfaction by proactively addressing needs while managing responsibilities. Utilized security camera systems to address theft concerns effectively. Inspected store for restocking and recovery processes. Executed regular maintenance on shelving and equipment to ensure optimal store conditions.
Education
High School Diploma -
Clarksville High School
Clarksville05.2006
No Degree -
Austin Peay State University
ClarksvilleSkills
- Detail-oriented
- Client support
- Task management
- Equipment maintenance
- Maintenance and repair
- Verbal and written communication Active listening Customer support Relationship management
- Equipment upkeep
- Maintenance strategy
- Safety inspections
- Quality assurance
- Task management
- Physical endurance
- Time management
- Quality control inspections
Timeline
General Flow Technician
Trane Technologies
12.2023 - Current
Sales Associate/ Department Manager
Dollar General Market
09.2004 - 11.2023
High School Diploma -
Clarksville High School
No Degree -
Austin Peay State University