Summary
Overview
Work History
Education
Skills
Certification
Interests
Timeline
Generic

Landon McAfee

White House

Summary

Detail-oriented customer service representative known for exceptional problem-solving and active listening skills. Successfully resolved customer complaints and enhanced satisfaction, contributing to a positive team environment and efficient store operations.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Kroger Co, Inc
White House, TN
05.2024 - Current
  • Operated point-of-sale systems accurately, processing transactions and handling cash management.
  • Collaborated with team members to maintain store organization and inventory levels.
  • Educated customers on promotions and store policies, increasing awareness of services offered.
  • Participated in training new employees on customer service protocols and store operations.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for products, services, and company information.
  • Supervised team operations to ensure adherence to safety standards and efficient workflow.
  • Supervised 10+ people at a time While managing my own work load.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Oversaw daily operations to ensure efficient workflow and adherence to safety protocols.
  • Trained new team members on operational procedures and company policies.

Cashier

Essex Technology Group Inc.
White House, TN
08.2023 - 05.2024
  • Processed customer transactions efficiently and accurately using point-of-sale systems.
  • Maintained organized cash register and ensured proper handling of cash and credit transactions.
  • Assisted customers with product inquiries and provided exceptional service to enhance shopping experience.
  • Collaborated with team members to improve checkout procedures and reduce waiting times for customers.
  • Organized and maintained stock levels to ensure product availability for customers.
  • Monitored inventory for expiration dates, ensuring timely removal of outdated products.

Education

Associate of Applied Science - Business Management

Volunteer State Community College
Gallatin, TN
05-2027

High School Diploma -

White House High
White House, TN
05-2025

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Customer relations
  • Computer proficiency
  • Customer satisfaction measurement

Certification

  • TopShelf Wine sale certified
  • Western union authorized

Interests

  • Enjoy hobbies that combine physical activity with outdoor exploration
  • Video Gaming
  • Team Sports
  • Gym Workouts
  • Music
  • Playing Sports

Timeline

Customer Service Representative

Kroger Co, Inc
05.2024 - Current

Cashier

Essex Technology Group Inc.
08.2023 - 05.2024

Associate of Applied Science - Business Management

Volunteer State Community College

High School Diploma -

White House High
Landon McAfee