Landon Vaughan
Memphis
Summary
Skilled account management professional with proven track record in fostering client relationships, driving revenue growth, and managing complex accounts. Known for strong focus on team collaboration, adaptability, and delivering results. Expertise includes strategic planning, client communication, and problem-solving. Highly reliable and flexible in meeting changing business needs.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Account Manager
United Auto Recovery and Remarketing
11.2023 - 11.2025
- Analyzed client data to identify growth opportunities and boost revenue from existing accounts.
- Developed key account relationships, significantly enhancing customer satisfaction.
- Resolved customer complaints promptly through effective problem-solving techniques.
- Provided technical assistance during product demonstrations to support sales initiatives.
- Ensured compliance with industry regulations while addressing client needs.
- Delivered training to new Account Managers, promoting team development.
- Participated in brainstorming sessions to generate innovative business strategies.
- Acted as primary contact for client inquiries, ensuring prompt communication.
Client Engagement Manager
Office Depot Inc
05.2023 - 09.2023
- Organized store layout to enhance customer experience and accessibility.
- Counted down safe and registers nightly to ensure accurate financial reporting.
- Addressed customer and corporate issues to facilitate effective problem resolution.
- Conducted customer surveys and motivated front store staff to improve participation rates.
- Managed new inventory setup to maintain stock availability and organization.
- Oversaw truck unloading operations for timely inventory replenishment.
Assistant Team Leader
Chick-fil-A
09.2021 - 03.2023
- Executed nightly inventory counts for safe and drawers, ensuring accuracy.
- Led a team of up to 20 employees per shift, enhancing operational efficiency.
- Managed delivery operations with a team of seven drivers per shift.
- Documented hourly performance metrics in Word for analysis and reporting.
- Thrived in fast-paced environment while handling food service tasks.
- Transformed drive-thru performance by collaborating with a team of three.
- Oversaw restaurant closure procedures with a team of five employees.
- Resolved guest complaints and issues, promoting customer satisfaction.
Education
High School Diploma -
Bartlett High School
Bartlett, TN05.2023
Skills
- Client relationship management
- Data analysis
- Regulatory compliance
- Problem solving
- Technical support
- Customer service
- Business strategy
- Team leadership
- Communication skills
- Conflict resolution
Certification
CARS Certified
ABC certified
Languages
English: Full Professional
Timeline
Account Manager
United Auto Recovery and Remarketing
11.2023 - 11.2025
Client Engagement Manager
Office Depot Inc
05.2023 - 09.2023
Assistant Team Leader
Chick-fil-A
09.2021 - 03.2023
High School Diploma -
Bartlett High School