Laneka R Pilate
Cordova,TN
Summary
Office Manager with 4+ years of experience driving revenue performance, growth, and service excellence for well-established hospitality organizations. Proven expertise in executing robust strategies, managing large budgets, and improving processes that result in reduced costs, higher quality, and greater yield. Instrumental in overseeing multi-venues, controlling costs, and keeping employee turnover rates below industry standards.
Skilled project management professional with strong background in leading PMO initiatives. Adept at streamlining processes, optimizing resource allocation, and ensuring successful project delivery. Valued for collaborative approach, reliability, and adaptability to changing project needs. Strong skills in strategic planning, risk management, and team leadership.
Overview
7
7
years of professional experience
Work History
PMO Manager
Heartland Dental
11.2023 - 08.2025
- Assessed operant systems for efficiency and functionality, providing written suggestions on enhancements needed to meet operational goals.
- Presented analytical documentation to associates, translating complex studies into universally comprehensible language.
- Provided personalized end-user training, offering education via in-person and online courses.
- Assigned tasks to IT personnel and junior module staff, delegating work orders based on individual employee proficiencies.
- Researched and acquired new hardware to maximize system functionality and meet required performance metrics.
- Designed technical upgrade paths, incorporating requested functionality and performance enhancements.
- Played an instrumental role in business development efforts by supporting proposal writing, presentations, and bid evaluations for new client engagements.
- Facilitated effective change management processes that allowed for seamless transitions during critical phases of projects.
- Implemented performance measurement techniques and metrics to objectively assess the effectiveness of PMO processes and employee performance.
- Ensured quality deliverables by diligently monitoring project progress against established milestones, taking corrective action when necessary.
- Collaborated with executive leadership to define strategic objectives aligned with organizational goals, ensuring successful implementation at the PMO level.
- Enhanced team collaboration by establishing clear communication channels and fostering a culture of transparency and accountability.
- Managed diverse cross-functional teams with effective leadership skills, fostering positive working relationships among team members for optimal performance.
- Coordinated office events, seminars and meetings for staff and clients.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Completed bi-weekly payroll for 15 employees.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
- Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives.
Office Manager
Smiles By Dr. Price
04.2022 - 06.2023
- Patient educator
- Dental records
- Office management
- CEREC experience
- Equipment and supply inventory
- Strategic Planning
- Business Development
- Project Management
- Operations Management
- Performance Evaluations
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
- Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
- Increased customer satisfaction by developing effective client feedback system that led to service improvements.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Completed bi-weekly payroll for 10 employees.
- Organized meetings for executives and coordinated availability of conference rooms for participants.
- Conducted ongoing reviews of program financial systems to assess cost control measures.
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
Dental Assistant/ Assistant Manager
Trinity Dental Cares
05.2020 - 03.2022
- Responsibilities:
- Dental X-rays
- Coronal polishing
- Infection control
- Insurance Billing
- Computer charting
- Appointment scheduling
- Open dental experience
- CPR certified
- Patient educator
- Dental records
- Office management
- CEREC experience
- Equipment and supply inventory
- Strategic Planning
- Business Development
- Project Management
- Operations Management
- Performance Evaluations
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
- Prepared and arranged instruments, medications, and required materials for dental procedures.
- Explained treatment procedures and instructed patients on home care guidelines.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
Dental Assistant
Smiles By Dr. Price
05.2018 - 03.2020
- Responsibilities:
- Coronal polishing
- Infection control
- Insurance Billing
- Computer charting
- Appointment scheduling
- Open dental experience
- CPR certified
- Patient educator
- Dental records
- Office management
- CEREC experience
- Equipment and supply inventory
- Strategic Planning
- Business Development
- Project Management
- Operations Management
- Performance Evaluations
- Sterilized rooms and prepped equipment and instruments for 15-30 procedures daily.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
Education
Associate of Applied Science -
Concorde Career College
Southaven, MS04.2017
Bachelor of Science - Cyber Security & Networking
DeVry & Keller University
Chicago, IL05.2027
Skills
- Marketing
- Project Management
- Budget Planning
- Communication
- Proficient in MS Office (Word, Excel, PowerPoint)
- Outlook, MS Access
- Workforce Management
- Time Management
- Key Performance Indicators
- Staff Management
- Expense Tracking
- Policy Implementation
- Negotiation
- Team Leadership
- Complex Problem-Solving
- Contract Management
- Schedule Preparation
- Staff Development
- Customer Relationship Management (CRM)
- Employee Training and Development
- Verbal and Written Communication
- Performance Management
- Cross-Functional Team Management
- Business Administration
- Lead Generation
- Business Planning
- Sales and Marketing
- Salesforce Management
- Project scheduling
- Project status reports
- Program management
- Budget analysis
- Risk assessment analysis
- Key performance indicators
- Scenario planning
- Facilitation
- Project management expertise
- Business partner relationship management
- Data collection design
- Corporate audits
- Workstream organization
- Teamwork and collaboration
- Customer service
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Reliability
- Excellent communication
- Critical thinking
- Active listening
- Adaptability and flexibility
- Verbal and written communication
- Team coordination
- Microsoft office
- Training and orientation
- Data entry
- Task prioritization
- Self motivation
- Analytical thinking
- Conflict resolution
- Operations management
- Scheduling and calendar management
- Goal setting
- Risk assessment
- Professionalism
- Office coordination
- Staff supervision
- Workflow management
- Continuous improvement
- Employee scheduling
- Report writing
- Technology integration
- Professional demeanor
- Electronic filing systems
- Budget planning
- Workflow planning
Timeline
PMO Manager
Heartland Dental
11.2023 - 08.2025
Office Manager
Smiles By Dr. Price
04.2022 - 06.2023
Dental Assistant/ Assistant Manager
Trinity Dental Cares
05.2020 - 03.2022
Dental Assistant
Smiles By Dr. Price
05.2018 - 03.2020
Associate of Applied Science -
Concorde Career College
Bachelor of Science - Cyber Security & Networking
DeVry & Keller University
Communication
Implemented new procedures and technologies that improved efficiency and streamlined operations.
Leadership
Successfully led a team to exceed sales goals while maintaining excellent customer satisfaction scores.
Similar Profiles
Jessica DuranJessica Duran
Dental EDDA at Heartland Dental @Standley Shores Dental GroupDental EDDA at Heartland Dental @Standley Shores Dental Group
TANVEER BUTTARTANVEER BUTTAR
General Dentist at Heartland Dental -Dental Care of South PuyallupGeneral Dentist at Heartland Dental -Dental Care of South Puyallup
Tonya FairclothTonya Faircloth
Practice Manager of Operations at Heartland Dental/Prince Creek Dental CarePractice Manager of Operations at Heartland Dental/Prince Creek Dental Care
Jamille L. BectonJamille L. Becton
Dean of Scholars (6-12) at City University SchoolsDean of Scholars (6-12) at City University Schools
Letrivia FasonLetrivia Fason
Lead Clerk/ Outbound Dispatch at UspsLead Clerk/ Outbound Dispatch at Usps