Summary
Work History
Education
Skills
Education and Training
Timeline
Generic

Laney Copeland

Walling,TN

Summary

Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.

Offering positive attitude and genuine interest in helping others, ready to thrive in customer-focused environment. Brings ability to quickly learn company products and services, ensuring accurate and efficient customer.

Work History

Veterinary Assistant

Sparta Veterinary Services
01.2025 - 03.2025
  • Offered every owner exceptional customer service and support as well as top-notch care to each animal.
  • Addressed healthcare needs of animals by coordinating with veterinarians and following orders.
  • Observed patients' conditions post-treatment or surgery to ensure healing process was progressing well.
  • Recorded patient food and water intake and output levels on a daily basis.
  • Examined animals for behavioral changes or clinical symptoms indicating illness or injury.
  • Documented and tracked treatment activities.
  • Cleaned and maintained kennels, holding areas and surgical rooms.
  • Handled and restrained animals following safety requirements and procedures.
  • Restrained and stabilized animals during examination and treatment to prevent injuries.
  • Assisted veterinarians during procedures and examinations, calming animals and handing instruments.
  • Cleaned and sterilized exam rooms between appointments.
  • Restrained animals during examination or treatment procedures using appropriate techniques according to species size and temperament.
  • Provided emotional support to pet owners during difficult times.
  • Communicated with veterinarians and staff members to maintain patient flow.
  • Assisted doctors and technicians by soothing upset or frightened animals.
  • Sterilized and maintained veterinary care instruments and equipment.
  • Ensured that cages were kept clean at all times.
  • Restocked and sanitized exam rooms for ample supplies and disease control.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Completed day-to-day duties accurately and efficiently.
  • Provided compassionate care for animals during treatment and recovery from illnesses or injuries.
  • Managed kennel duties responsibly ensuring cleanliness comfort safety nutrition hydration exercise monitoring recovering boarding animals.

Education

High School Diploma -

Boyd Christian School/Pen Foster
05-2024

Skills

  • Animal care
  • Patient restraint
  • Veterinary procedures
  • Customer service
  • Time management
  • Sanitation protocols
  • Animal safety
  • Reception area maintenance
  • Cleaning and sanitizing
  • Reception support
  • Animal handling
  • Procedure support
  • Patient bathing
  • Multitasking
  • Kennel cleaning
  • Time management abilities
  • Animal behavior
  • Animal grooming
  • Active listening
  • Critical thinking
  • Customer relations
  • Professional telephone demeanor

Education and Training

other

Timeline

Veterinary Assistant

Sparta Veterinary Services
01.2025 - 03.2025

High School Diploma -

Boyd Christian School/Pen Foster
Laney Copeland