Laqueshia Seymour
Cordova
Summary
Experienced supervisor with a proven track record of leading and guiding team members to ensure on-time job completion. Proficient in task assignment, employee training, constructive feedback, conflict resolution, and implementing company procedures. Demonstrates excellent communication and listening skills, fostering effective collaboration with team members. Recognized for providing strong leadership and vision that inspires teams to consistently surpass goals.
Overview
16
16
years of professional experience
Work History
Customer Service Representative
Salesforce
02.2019 - 03.2025
- Increased client contentment through timely issue resolution and correct information sharing.
- Addressed customer issues with care, enhancing customer retention.
- Consistently surpassed performance targets, securing top performer status within the team.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Customer Service Supervisor
ATT Mobility
05.2015 - 01.2019
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Enhanced team productivity through regular coaching and feedback.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
Customer Service Representative
Terminix Inc
09.2009 - 04.2015
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
Education
Associate Of Applied Science - Accounting And Finance
Strayer University
Los Altos, CAGeneral Education Diploma -
Sheffield High School
Memphis, TN06.2008
Skills
- Account updating
- Report Generation
- Call Management
- Complaint resolution
- Product Knowledge
- Appointment Scheduling
- Scheduling
- Data Entry
- Critical thinking
- Microsoft Excel
- Microsoft outlook
- Microsoft PowerPoint
- Customer relationship management (CRM)
Timeline
Customer Service Representative
Salesforce
02.2019 - 03.2025
Customer Service Supervisor
ATT Mobility
05.2015 - 01.2019
Customer Service Representative
Terminix Inc
09.2009 - 04.2015
General Education Diploma -
Sheffield High School
Associate Of Applied Science - Accounting And Finance
Strayer University
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