Laqueta White
Chattanooga
Summary
To obtain a career in customer service.
Overview
16
16
years of professional experience
Work History
Administrator
Sweeping Corporation of America
Chattanooga, TN
06.2020 - Current
- i am currently the administrator at a sweeping corporation and i dispatch CDL and non CDL drivers to locations that need to be done, i take care of all scheduling and i manage a crew of 5 people every day i also handle contracts for customers and go out to sites to make sure that my drivers are doing what they are supposed to do due to them working 3rd shift, i dedicate myself to my job to ensure everything is running smoothly due to me being in the office by myself
- Streamlined administrative processes to enhance operational efficiency across departments.
- Managed scheduling and coordination of meetings, ensuring timely communication among stakeholders.
- Implemented document management system for improved organization and retrieval of files.
Billing Accountant
Convergys
04.2016 - 04.2019
- Handled inbound calls from Direct TV customers regarding billing inquiries. Processed payments and arranged technician visits to resolve issues. Maintained high customer satisfaction by resolving concerns and retaining services. Responded to 25-30 calls each day.
- Managed billing cycles efficiently to ensure timely invoicing and collections.
- Reconciled discrepancies in accounts receivable, enhancing accuracy and reducing errors.
- Developed and implemented streamlined billing processes to improve operational efficiency.
CNA
Memorial North Park Hospital
03.2010 - 04.2016
- Assisted sick patients with bathing, dressing, getting out of bed, toileting, and walking orthopedic patients every 2 hours after surgery. Monitored vital signs, answered calls for help, and observed changes in patient condition or behavior.
- Provided compassionate care and support to patients in daily activities, ensuring comfort and dignity.
- Assisted nursing staff with medical procedures and documentation, enhancing operational efficiency.
- Monitored vital signs and reported changes to healthcare team, promoting proactive patient management.
Education
High School Diploma -
East Ridge High School
Chattanooga, TN05-2009
Skills
- Healthcare administration
- Data entry
- Call management
- Customer service skills
- Office safety training
- Reliable and punctual
- Excellent communication skills
Accomplishments
- Supervised team of 5 staff members.
Timeline
Administrator
Sweeping Corporation of America
06.2020 - Current
Billing Accountant
Convergys
04.2016 - 04.2019
CNA
Memorial North Park Hospital
03.2010 - 04.2016
High School Diploma -
East Ridge High School