Lara LaMontagmne
Pleasant View
Summary
Dynamic Operations Manager with a proven track record at Infinity Mattress Distribution, excelling in team leadership and operational efficiency. Spearheaded initiatives that streamlined processes, enhancing customer satisfaction and boosting profits. Expert in inventory management and problem-solving, consistently delivering projects on time and within budget while fostering strong vendor relationships.
Operations professional with proven track record in optimizing processes and driving efficiency. Strong focus on team collaboration, strategic planning, and achieving measurable results. Adept at adapting to changing needs and leading cross-functional teams. Skilled in project management, process improvement, and resource allocation. Dependable and results-driven, known for enhancing operational performance.
Overview
13
13
years of professional experience
Work History
Operations Manager
Infinity Mattress Distribution
10.2022 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Analyzed and reported on key performance metrics to senior management.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Developed and implemented strategies to maximize customer satisfaction.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Increased profit by streamlining operations.
Sr Account Representative
LearnQuest
09.2012 - 10.2021
- Resurrected and monetized dormant leads to build book of business and increase revenues.
- Served as the primary point of contact for clients, consistently providing a seamless and positive experience throughout their engagement with the company.
- Tracked account performance metrics regularly, identifying areas for improvement and implementing necessary action plans.
- Assisted in the development of sales strategies to target key accounts and improve overall company revenue.
- Identified and qualified accounts to assess revenue potential.
- Partnered with marketing team members on targeted campaigns that generated higher lead conversion rates.
- Resolved escalated client issues professionally while adhering to established guidelines, minimizing potential losses for the company.
- Achieved consistent sales targets through diligent account management and proactive business development efforts.
- Maintained detailed knowledge of company products, services, and industry trends to provide expert guidance to clients.
- Established and maintained business relationships with CEOs, Finance VPs and other senior leaders.
- Conducted regular client meetings to review account performance, identify opportunities for growth, and address any concerns.
- Collaborated with cross-functional teams to address client needs and deliver tailored solutions.
- Enhanced client satisfaction by providing exceptional service and addressing account inquiries promptly.
- Utilized CRM tools to effectively manage a large portfolio of accounts, ensuring timely follow-ups and accurate recordkeeping.
- Developed strong relationships with clients, fostering trust and loyalty to retain business over time.
- Met or exceeded sales quotas on consistent basis.
- Contacted customers to assess satisfaction and current needs.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
Education
High School Diploma -
Beech Sr High School
Hendersonville05-1990
Skills
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Operations monitoring
- Operational efficiency
- Decision-making
- Planning and implementation
- Inventory management
- Project management
- Operations oversight
- Customer relationship management
Timeline
Operations Manager
Infinity Mattress Distribution
10.2022 - Current
Sr Account Representative
LearnQuest
09.2012 - 10.2021
High School Diploma -
Beech Sr High School
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