LaResha Gregory
Collierville
Summary
Compassionate Case Manager with expertise in addressing diverse patient needs and managing complex conditions. Demonstrates strong clinical knowledge, effective documentation skills, and problem-solving capabilities. Experienced in handling emergent cases with composure while navigating various litigation scenarios.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Litigation Case Manager
Reaves Law Firm
Memphis
10.2025 - Current
- Monitored case timelines and deadlines to ensure compliance and facilitate timely case resolution.
- Adhered to ethical principles and standards to protect clients' confidential information.
- Created and submitted case reports to supervisors, enhancing communication and case tracking.
- Administered and compiled medical records
- Participated in interdisciplinary team meetings to discuss treatment options.
- Directed a range of litigation matters, overseeing all phases to ensure effective case management.
Legal Receptionist
Harris Shelton Hanover Walsh Law Firm
Memphis
11.2024 - 10.2025
- The first point of contact for clients, attorneys, and visitors, always ensuring a professional and welcoming environment
- Managed incoming phone calls, emails, and inquiries to ensure timely communication with appropriate departments or individuals.
- Scheduled and confirmed appointments, hearings, and meetings by coordinating logistics with attorneys, clients, and other personnel.
- Performed clerical tasks, including photocopying, faxing, and data entry in legal management software to maintain accurate records.
Field Organizer
Gloria Johnson Campaign
Memphis
08.2024 - 11.2024
- Developed and maintained relationships with community leaders, local organizations, and volunteers, increasing campaign support and involvement.
- Organized and executed events such as rallies, town halls, and canvassing drives, engaging the community and advancing campaign goals.
- Represented campaign at community meetings, events, and public forums to advocate for goals and recruit supporters.
IT Analyst
Sedgwick
Memphis
09.2023 - 08.2024
- Provided expert support, troubleshooting complex technical problems for end-users in a timely manner.
- Improved user experience, monitoring feedback and making necessary adjustments to software applications.
Call Center Representative
ALSAC St. Jude
Memphis
05.2021 - 09.2023
- Managed high call volumes, delivering exceptional customer support with professionalism.
- Handled escalated calls, resolving complex issues and ensuring client satisfaction.
Education
Bachelor of Arts - Political Science
University of Memphis
Memphis, TN05.2024
Skills
- Legal research
- Medical record administration
- Attention to detail
- Problem solving
- Decision-making
- Critical thinking
Certification
Osha Ten - 09/01/23
Accomplishments
• Helen Honors college graduate
• Trio graduate
• Magna Cum Laude
• Step Ahead Foundation scholarship recipient
• Trio graduate
• Magna Cum Laude
• Step Ahead Foundation scholarship recipient
Timeline
Litigation Case Manager
Reaves Law Firm
10.2025 - Current
Legal Receptionist
Harris Shelton Hanover Walsh Law Firm
11.2024 - 10.2025
Field Organizer
Gloria Johnson Campaign
08.2024 - 11.2024
IT Analyst
Sedgwick
09.2023 - 08.2024
Call Center Representative
ALSAC St. Jude
05.2021 - 09.2023
Bachelor of Arts - Political Science
University of Memphis