Lareshia Haynes
Cordova,TN
Summary
Dynamic IT professional with a proven track record at Computershare Investor Centre, excelling in problem resolution and customer support. Skilled in password resets, ticket management, and software installation, consistently surpassing KPIs. Adept at diagnosing technical issues and enhancing user experience, leveraging tools like Jira Service Desk and Genesys Cloud to drive efficiency. I am equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
11
11
years of professional experience
Work History
Information Technology Help Desk Technician
Computershare Investor Centre
02.2024 - Current
- Provide technical support to end users by diagnosing and resolving account access issues, including password resets and troubleshooting.
- Consistently exceed KPIs with top-tier performance in adherence, efficiency, and quality metrics.
- Documented common technical issues and solutions in knowledge base for future reference.
- Used ticketing systems to manage and process support actions and requests.
- Managed high levels of call flow and responded to technical support needs.
Claims Benefit Specialist
Florida Blue
07.2021 - 09.2023
- Processed and reviewed claims for accuracy and compliance with company policies.
- Communicated with clients to gather necessary documentation and clarify claim details.
- Utilized claims management software to track and manage case progress effectively.
- Assisted in resolving client inquiries, ensuring timely responses and customer satisfaction.
Pharmacy Technician
Walgreen's Pharmacy
07.2014 - 06.2021
- Processed prescription orders accurately, ensuring compliance with regulatory standards and safety protocols.
- Managed inventory levels, conducting regular audits to optimize stock and minimize discrepancies.
- Assisted pharmacists in preparing medications, maintaining sterile environments and proper documentation.
- Trained junior technicians on pharmacy procedures, enhancing team efficiency and service quality.
- Provided exceptional customer service, addressing inquiries and resolving issues to ensure patient satisfaction.
Education
Certificate of Technical Studies - Medical Assistant
Remington College
Memphis, TN10.2013
High School Diploma -
Trezevant High School
Memphis, TN04-2009
Skills
- Problem resolution
- Customer support
- Ticket management
- Software installation
- Device configuration
- Genesys Cloud
- Jira Service Desk
- Password Resets
- Citrix Workspace
Timeline
Information Technology Help Desk Technician
Computershare Investor Centre
02.2024 - Current
Claims Benefit Specialist
Florida Blue
07.2021 - 09.2023
Pharmacy Technician
Walgreen's Pharmacy
07.2014 - 06.2021
Certificate of Technical Studies - Medical Assistant
Remington College
High School Diploma -
Trezevant High School