Dynamic IT professional with a proven track record at Computershare Investor Centre, excelling in problem resolution and customer support. Skilled in password resets, ticket management, and software installation, consistently surpassing KPIs. Adept at diagnosing technical issues and enhancing user experience, leveraging tools like Jira Service Desk and Genesys Cloud to drive efficiency. I am equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.