Larsheika Hill
Lewisburg,TN
Summary
Overview
12
12
years of professional experience
1
1
Certification
Work History
Facilities Lead
Tennessean Truck Stop
10.2023 - Current
- Led and assisted in employee training and maintained cleanliness of showers and bathrooms.
- Also help maintain Parking lot and all maintenance needs along with the keeping store organized and cleaned
- Managed scheduling operations to ensure efficient workflow coordination.
Executive Housekeeper Manager
Home2 Suites by Hilton Cool Springs
09.2020 - 10.2023
- Manage team of Housekeepers, Houseman, and laundry department
- I'm also responsible for budgeting and ordering materials such as linen and cleaning supplies
- Coordinated cleaning schedules to uphold property standards.
- Guaranteed outstanding guest service while handling misplaced belongings.
- Assist in breakfast area when staff not available and responsible for most hotel ordering needs
- Managed housekeeping operations to ensure high standards of cleanliness and guest satisfaction.
Kitchen Manager
Swett's Restaurant
04.2018 - 09.2020
- Assigned, trained, and supervised Associates to ensure efficient kitchen operations.
- Supervised and supported daily operations across restaurant functions.
- Ensure proper storage (including temperature setting) and rotation of food products so as to comply with health department regulations
Owner
DIAMOND JANITORIAL SERVICES
12.2013 - 04.2018
- Performed residential and commercial cleaning across multiple environments.
- Performed expert window cleaning.
- Performed thorough carpet shampooing using specialized cleaning techniques.
- Buff floos
- Executed deep cleaning routines for maintaining spotless and disinfected restrooms.
- Vacuumed floors, dusted surfaces, and cleaned appliances.
Call Center Representative
IBEX Global
03.2013 - 03.2015
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
Education
Associate's degree - Business Management
Daymar Institute
Nashville, TN08.2013
Skills
- Management Experience
- Residential Cleaning and Commercial Cleaning
- Laundry
- Strategic Planning ,Budgeting and Inventory
- Profit & Loss and Forecasting
- Microsoft Word & hotel computer systems
- Supervising and Customer Service
- Hospitality
- Recruiting and Leadership
- Front desk experience
- Call center
- Leadership
- Guest services
- Housekeeping Management
- Time management
Certification
CPR Certification
Timeline
Facilities Lead
Tennessean Truck Stop
10.2023 - Current
Executive Housekeeper Manager
Home2 Suites by Hilton Cool Springs
09.2020 - 10.2023
Kitchen Manager
Swett's Restaurant
04.2018 - 09.2020
Owner
DIAMOND JANITORIAL SERVICES
12.2013 - 04.2018
Call Center Representative
IBEX Global
03.2013 - 03.2015
Associate's degree - Business Management
Daymar Institute
CPR Certification
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