Overview
Work History
Education
Skills
Certification
Timeline
Generic

Larsheika Hill

Lewisburg,TN

Overview

12
12
years of professional experience
1
1
Certification

Work History

Facilities Lead

Tennessean Truck Stop
10.2023 - Current
  • Led and assisted in employee training and maintained cleanliness of showers and bathrooms.
  • Also help maintain Parking lot and all maintenance needs along with the keeping store organized and cleaned
  • Managed scheduling operations to ensure efficient workflow coordination.

Executive Housekeeper Manager

Home2 Suites by Hilton Cool Springs
09.2020 - 10.2023
  • Manage team of Housekeepers, Houseman, and laundry department
  • I'm also responsible for budgeting and ordering materials such as linen and cleaning supplies
  • Coordinated cleaning schedules to uphold property standards.
  • Guaranteed outstanding guest service while handling misplaced belongings.
  • Assist in breakfast area when staff not available and responsible for most hotel ordering needs
  • Managed housekeeping operations to ensure high standards of cleanliness and guest satisfaction.

Kitchen Manager

Swett's Restaurant
04.2018 - 09.2020
  • Assigned, trained, and supervised Associates to ensure efficient kitchen operations.
  • Supervised and supported daily operations across restaurant functions.
  • Ensure proper storage (including temperature setting) and rotation of food products so as to comply with health department regulations

Owner

DIAMOND JANITORIAL SERVICES
12.2013 - 04.2018
  • Performed residential and commercial cleaning across multiple environments.
  • Performed expert window cleaning.
  • Performed thorough carpet shampooing using specialized cleaning techniques.
  • Buff floos
  • Executed deep cleaning routines for maintaining spotless and disinfected restrooms.
  • Vacuumed floors, dusted surfaces, and cleaned appliances.

Call Center Representative

IBEX Global
03.2013 - 03.2015
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
  • Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
  • Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.

Education

Associate's degree - Business Management

Daymar Institute
Nashville, TN
08.2013

Skills

  • Management Experience
  • Residential Cleaning and Commercial Cleaning
  • Laundry
  • Strategic Planning ,Budgeting and Inventory
  • Profit & Loss and Forecasting
  • Microsoft Word & hotel computer systems
  • Supervising and Customer Service
  • Hospitality
  • Recruiting and Leadership
  • Front desk experience
  • Call center
  • Leadership
  • Guest services
  • Housekeeping Management
  • Time management

Certification

CPR Certification

Timeline

Facilities Lead

Tennessean Truck Stop
10.2023 - Current

Executive Housekeeper Manager

Home2 Suites by Hilton Cool Springs
09.2020 - 10.2023

Kitchen Manager

Swett's Restaurant
04.2018 - 09.2020

Owner

DIAMOND JANITORIAL SERVICES
12.2013 - 04.2018

Call Center Representative

IBEX Global
03.2013 - 03.2015

Associate's degree - Business Management

Daymar Institute
CPR Certification

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Larsheika Hill