Laryn Ventura
Clarksville,TN
Summary
Reliable worker who gives attention to detail and has time management abilities to successfully multitask in fast-paced environments. Focused worker assists fellow employees in completing tasks, and trains new employees to do their best and be as productive as possible.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Shift Lead Manager
Four Brothers Wood-Fired Pizza
04.2022 - Current
- Cooperated with coworkers to improve customer experience and manage storefront.
- Exercised composure under pressure and in escalated customer service scenarios.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Streamlined operations to improve process efficiency.
- Supervised daily operations to ensure exceptional customer service and efficient workflow.
- Trained and mentored staff on food safety protocols and operational procedures.
- Resolved customer complaints promptly, maintaining high satisfaction levels.
- Collaborated with management to refine processes, increasing overall operational effectiveness.
- Led by example, demonstrating a strong work ethic and commitment to excellence that motivated team members to strive for their best performance.
- Oversaw daily operations, ensuring compliance with company policies, safety regulations, and industry best practices.
- Established strong relationships with vendors, negotiating favorable contracts that benefited both parties financially while ensuring timely deliveries of required supplies.
- Set overall vision and provided team leadership.
- Ensured consistent delivery of high-quality customer service by setting clear expectations and providing regular coaching.
- Contributed to a positive workplace culture by fostering open communication and collaboration among team members.
To-Go Specialist/ Kitchen Expediter
Rafferty's Bar And Grille
11.2015 - 06.2021
- Greeted customers and helped with menu questions, selections, and purchases.
- Used POS system to process sales and gift card activations.
- Balanced and organized cash register by handling cash and counting change.
- Managed cash register after end of shift to balance and record accurate transactions.
- Utilized upselling techniques to promote additional menu items and increase sales.
- Trained and supervised new employees to use selling strategies and apply best practices.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Provided exceptional service to customers in-store and by telephone, going above and beyond to serve needs.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Developed strong rapport with customers and created positive impression of business.
Education
Medical Coding
AAPC
03-2026
High School Diploma -
Northeast High School
Clarksville, TN05.2017
Skills
- Energetic and Enthusiastic
- Maintaining Clean Work Areas
- Food Safety and Sanitation
- POS Transactions
- Accurate Money Handling
- Inventory Accuracy
- Stock Organization
- Operational Procedures
- Delegating Work
- Station Preparation
- Opening and Closing Procedures
Certification
Food Safety and Sanitation Training
Beer Permit
Timeline
Shift Lead Manager
Four Brothers Wood-Fired Pizza
04.2022 - Current
To-Go Specialist/ Kitchen Expediter
Rafferty's Bar And Grille
11.2015 - 06.2021
Medical Coding
AAPC
High School Diploma -
Northeast High School