Laryquennta Cowan
Memphis
Summary
A dedicated and results-oriented Contact Representative with over 5 years of experience in customer service, communication, and problem resolution. Proven ability to manage customer inquiries, provide solutions, and maintain high levels of satisfaction. Seeking to bring strong interpersonal skills and problem-solving expertise to a new role in a dynamic organization.
Overview
5
5
years of professional experience
Work History
Contact Representative GS-0962-08
Department Of Treasury, IRS
Memphis
04.2020 - Current
- Responded to inquiries via phone, email, and live chat platforms.
- Utilize IRS systems such as IDRS to research and address taxpayers concerns effectively
- Provide taxpayers with clear instructions and guidance on various tax related matters.
- Maintain security and confidentiality of sensitive tax payers information.
- Explain tax laws, procedures and regulations to taxpayers in a clear concise manner.
Education
High School Diploma -
Whitehaven High School
Memphis, TN05-2008
Skills
- Taxpayer Assistance & Resolution
- IRS Tax Code & Regulations Knowledge
- Strong Communication & Customer Service
- Problem Solving & Critical Thinking
- Data Entry & Recordkeeping
- Case Management & Documentation
- Technical Proficiency in IRS Systems (eg,
Integrated Data Retrieval System) - Confidentiality & Privacy Compliance
Languages
English
Full Professional
Timeline
Contact Representative GS-0962-08
Department Of Treasury, IRS
04.2020 - Current
High School Diploma -
Whitehaven High School