Lashana Denton
Nashville
Summary
Focused professional knowledgeable about devising innovative solutions to diverse business concerns and goals. A strategic and forward-thinking leader with a self-motivated and tactical mindset. Excellent relationship-building and critical thinking skills with determined and decisive nature.
Overview
9
9
years of professional experience
Work History
Housekeeping Manager
Sonesta ES Suites
01.2024 - Current
- Enhanced guest satisfaction by maintaining a high standard of cleanliness and orderliness in all hotel areas.
- Streamlined housekeeping operations by implementing efficient scheduling and task allocation systems.
- Reduced staff turnover by providing ongoing training, support, and mentorship to team members.
- Increased room readiness rates through close monitoring of room status reports and effective communication with front desk personnel.
- Improved overall cleanliness scores with thorough inspections and prompt corrective actions as needed.
- Developed comprehensive standard operating procedures to guide the housekeeping team in delivering consistent service quality.
- Managed inventory levels effectively, ensuring adequate supplies for daily operations while minimizing waste and costs.
- Collaborated with other departments to coordinate special events and ensure seamless execution of services across all areas of the hotel.
- Conducted regular performance evaluations for housekeeping staff, identifying areas for improvement and providing constructive feedback for professional development.
- Promoted a culture of teamwork within the housekeeping department by fostering open communication channels among employees at all levels.
Housekeeping Manager
Moxy Nashville Vanderbilt Area
07.2023 - 12.2023
- Meet or exceed set goals.
- Contribute to the preparation of the annual departmental operating budget and
financial plans. - Monitor budget and control expenses with a focus on increasing productivity.
- Maintain proper inventory levels, and manage cost per room for supplies and
labor (for example: bed & bath linen reuse and laundry operation). - Manage day-to-day staffing requirements, plan and assign work, and establish
performance and development goals for employees. Provide mentoring,
coaching, and regular feedback to help manage conflict and improve employee
performance. - Educate and train all employees in compliance with governmental and safety
regulations. Ensure staff is properly trained and has the tools and equipment to
carry out job duties. - Promote teamwork and quality service through daily communication and
coordination with other department heads. - May assist with deep-cleaning projects and/or assist housekeeping staff during
high-volume periods.
Inspect all assigned suites and public areas to ensure furnishings, guest
rooms/suites, equipment, linens, and public areas are clean and in good repair to
meet guest satisfaction. - Advise employees of deficiencies and instruct on
corrective action. Provide adequate retraining as needed. - Routinely perform all housekeeping duties necessary including making beds and
vacuuming and cleaning guest suites to ensure guest satisfaction. - Respond to guest complaints, and special requests and ensure corrective action
is taken to achieve complete guest satisfaction. - Carry out special needs and requests of the guests, VIPs, and repeat visitors.
- Maintain and order supplies and equipment in a timely and efficient manner while
minimizing waste and maintaining “green” initiatives (for example: container
recycling and cleaning agents). - May maintain procedures for the security of lost and found items.
- Perform other duties as requested by management.
- Attend all training and meetings as required by management.
Lead Housekeeping Supervisor
JW Marriott Nashville
01.2022 - 06.2023
- Inspect and evaluate the physical conditions of the establishment (room quality cleanliness and facilities) including VIP, showrooms, and Forbes Auditor rooms to ensure service standards are met.
- Trained and mentored all new personnel to maximize the quality of service and performance.
- Communicated repair needs to maintenance staff.
- Placed orders for housekeeping supplies and guest toiletries.
- Monitor day to day productivity of staff and follow up making sure corrections are made when standards are not met.
- Work closely with managers and front desk to ensure guests receive clean rooms in a timely manner.
Housekeeping Supervisor
JW Marriott Nashville
05.2021 - 01.2022
- Communicated repair needs to maintenance staff.
- Evaluated employee performance and developed improvement plans.
- Drove workflow and room turnover improvements with a hands-on, proactive management style.
- Increased employee performance through effective supervision and training.
- Adhered to safety protocols by enforcing proper equipment usage.
- Worked with the front desk to respond promptly to all guest requests.
Housekeeping Attendant
JW Marriott Nashville
12.2019 - 05.2021
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Restocked room supplies such as facial tissues for a personal touch with every job.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Kept building entryway glass clean and polished for professional presentation.
- Trained new employees on departmental procedures and assisted in finding cleaning supplies.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
Supervisor
Marcole Wire Factory
01.2018 - 08.2019
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Maintained compliance with company policies, objectives, and communication goals.
- Evaluated employee performance and coached and trained to improve weak areas.
- Worked with the management team to implement the proper division of responsibilities.
- Developed training, task, and process guidelines and communicated clear and concise directions to employees.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Mentored newly hired employees on operating equipment and safety and developed a training manual to use for reference.
- Conducted routine inspections of incoming materials to check quality and compliance with established product specifications.
Summer Camp Counselor
Camp Shoshanim
06.2017 - 08.2017
- Worked with children of varying ages, interests, skills, and developmental levels.
- Led groups of children safely through a variety of camp activities.
- Implemented camp activities fostering physical, social, and emotional growth.
- Supported children by actively listening and offering encouragement.
- Participated in meetings to coordinate with other staff on campers' progress, issues, and goal achievement.
- Planned painting, drama productions, and ceramics in preparation for rainy days or stormy weather.
Teacher
Cobbla Early Childhood Institution
03.2015 - 06.2017
- Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
- Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Incorporated multiple types of teaching strategies into the classroom.
- Planned and implemented integrated lessons to meet national standards.
- Promoted physical, mental, and social development using classroom games and activities.
Education
Associate of Arts - Primary Education
Bethlehem Moravian College
Malvern, St Elizabeth Jamaica06.2013
Skills
- Leadership
- Staff Training
- Cleaning Services
- Task Prioritization
- Applicant Screening and Hiring
- Hospitality Management
- Customer Service Standards
- Providing Feedback
- Interdepartmental Collaboration
- Training Program Development
- Guest Relations
- Process Monitoring
- Team Performance Management
- Corrective Actions
Timeline
Housekeeping Manager
Sonesta ES Suites
01.2024 - Current
Housekeeping Manager
Moxy Nashville Vanderbilt Area
07.2023 - 12.2023
Lead Housekeeping Supervisor
JW Marriott Nashville
01.2022 - 06.2023
Housekeeping Supervisor
JW Marriott Nashville
05.2021 - 01.2022
Housekeeping Attendant
JW Marriott Nashville
12.2019 - 05.2021
Supervisor
Marcole Wire Factory
01.2018 - 08.2019
Summer Camp Counselor
Camp Shoshanim
06.2017 - 08.2017
Teacher
Cobbla Early Childhood Institution
03.2015 - 06.2017
Associate of Arts - Primary Education
Bethlehem Moravian College
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