Lashawn Robinson Williams
Antioch
Summary
Detail-oriented Certified Nursing Assistant with successful geriatric healthcare experience. Personable and compassionate with superior communication and rapport-building skills gained from experience as a customer service representative.
Overview
5
5
years of professional experience
Work History
Certified Nursing Assistant
Arbor Wellness
05.2024 - Current
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Improved patient care quality by monitoring and recording vital signs.
- Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Performed accurate documentation of patient information according to established protocols for record-keeping purpose.
- Implemented infection control protocols, minimizing spread of illnesses among patients and staff.
- Maintained clean and safe environment, reducing risk of infections and promoting health.
Caregiver
Senior Helpers
01.2024 - 05.2024
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Prepared nutritious meals according to dietary restrictions, supporting clients'' overall health through balanced nutrition.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
Caregiver
Visiting Angels Home Care
11.2023 - 02.2024
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Coordinated closely with family members regarding updates on patient conditions or concerns that arose during the course of caregiving duties.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Managed patient appointments and transportation needs, ensuring punctual arrival at medical visits and other engagements.
Customer Service Representative
Foundever
01.2023 - 10.2023
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Exhibited high energy and professionalism when dealing with clients and staff.
Credit Officer
ReadiCash Finance
09.2019 - 03.2021
- Reviewed and verified income, credit reports and employment histories for each borrower.
- Organized and finalized loan applications for underwriter review.
- Kept records of customers' charges and payments.
- Prepared reports of findings and recommendations.
- Updated client accounts with new information and verified data for informed credit approvals.
Education
Bachelor of Arts - Language Communication
University of The West Indies
Kingston, Jamaica07-2018
Skills
- HIPAA compliance
- Patient care
- Collecting vital signs
- Bathing assistance
- Compassionate
- Alzheimer's and dementia care
- Basic life support
- Electronic charting
- Safety precautions
- Compassionate caregiver
Timeline
Certified Nursing Assistant
Arbor Wellness
05.2024 - Current
Caregiver
Senior Helpers
01.2024 - 05.2024
Caregiver
Visiting Angels Home Care
11.2023 - 02.2024
Customer Service Representative
Foundever
01.2023 - 10.2023
Credit Officer
ReadiCash Finance
09.2019 - 03.2021
Bachelor of Arts - Language Communication
University of The West Indies
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