Lashunda Booker
Memphis
Summary
Accomplished General Manager with a proven track record at Extended Stay America. Adept at enhancing operational efficiency and driving customer satisfaction. Demonstrated expertise in personnel development and operational budgeting, resulting in significant business growth through strategic planning and team mentoring. Known for problem-solving skills and effective customer service management. Consistently improves performance metrics through leadership.
Overview
8
8
years of professional experience
Work History
Store Manager
Glide Xpress
06.2024 - Current
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Supervised guests at front counter, answering questions regarding products.
General Manager
TitleMax Title Loans
05.2021 - 06.2024
- Managed budget implementations, employee evaluations, and contract details.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
General Manager
Extended Stay America
06.2019 - 05.2021
- Managed budget implementations, employee evaluations, and contract details.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Trained and guided team members to maintain high productivity and performance metrics.
Manager
MAPCO Mart
03.2017 - 08.2019
- Accomplished multiple tasks within established timeframes.
- Managed and motivated employees to be productive and engaged in work.
- Maximized performance by monitoring daily activities and mentoring team members.
Education
LPN -
Concorde Career College
Memphis, TNSkills
- Personnel development
- Hourly shift management
- Operational budgeting
- Promotional planning
- Problem-solving
- Customer service management
Timeline
Store Manager
Glide Xpress
06.2024 - Current
General Manager
TitleMax Title Loans
05.2021 - 06.2024
General Manager
Extended Stay America
06.2019 - 05.2021
Manager
MAPCO Mart
03.2017 - 08.2019
LPN -
Concorde Career College
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