Latara Whitfield
Memphis
Summary
Customer-focused Instacart Shopper experienced in personal shopping, in-store product selection, and delivery. Achieved customer satisfaction through effective communication and a commitment to timely, accurate delivery of orders. Focused on building loyalty through a thorough and efficient approach to fulfilling customer needs.
Overview
1
1
Certification
1
1
year of post-secondary education
12
12
years of professional experience
Work History
Instacart Shopper
Instacart
Cordova
01.2025 - 05.2026
- Selected and gathered customer orders from local grocery stores.
- Shopped at customer's chosen store, verified replacement items, selected freshest fruit, produce, and meat, and delivered groceries on-time to exact location specified.
- Handled payments and processed transactions through the app.
- Communicated with customers regarding order updates and delivery times.
- Delivered groceries on time according to company standards for customer satisfaction.
- Provided exceptional customer service throughout the shopping experience.
- Surpassed customer expectations through attentive service and effective communication.
- Satisfied customers with quick, accurate service under tight deadlines.
- Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
- Ensured accuracy of orders by double checking contents before bagging each item.
- Ensured accurate product substitutions based on customer preferences.
- Resolved customer inquiries and issues promptly during shopping experience.
- Resolved customer complaints quickly and professionally.
- Maintained cleanliness and organization of shopping cart during operations.
- Collaborated with store staff to locate items efficiently.
- Utilized mobile technology to manage orders and track deliveries.
- Scanned products efficiently using hand-held scanners during checkout. using hand-held scanners.
- Monitored expiration dates on items to guarantee freshness for customers.
- Followed all safety protocols while handling food items such as raw meats, produce and dairy products.
Sales Associate
Walmart
Cordova
06.2014 - 01.2025
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection and inquiries.
- Resolved customer complaints effectively to ensure satisfaction.
- Collaborated with team members to enhance customer service experience.
- Maintained store cleanliness and organized merchandise displays.
- Operated cash register and processed customer transactions accurately.
- Managed restocked shelves as needed.
DoorDash Driver
DoorDash
Memphis
03.2022 - 12.2024
- Managed multiple deliveries efficiently within tight timeframes.
- Navigated routes using GPS technology for optimal efficiency.
- Delivered food orders promptly to customers' locations.
- Communicated with customers to confirm delivery details and address issues.
- Provided excellent customer service during interactions and deliveries.
- Promoted positive customer service by delivering on-time shipments and fully resolving issues.
- Collaborated with restaurant staff to coordinate order pickups effectively.
- Monitored delivery apps for updates and changes in order status.
- Contacted customers prior to delivery to coordinate delivery times.
- Resolved customers' complaints regarding products or services.
- Obtained receipts or signatures for delivered goods, collecting payment for services when required.
- Collected money, provided change and recorded transactions on receipts.
- Kept accurate logs of all deliveries and trips.
- Maintained vehicle cleanliness and ensured safe driving practices.
- Followed safety rules to keep clean driving record with no accidents or incidents.
- Ascertained which routes would provide fastest access to customer sites, allotting for various factors such as weather and road conditions.
Education
Certificate of Technical Studies - Drug And Alcohol Counselor
South West Community College
Memphis , Tn 05.2006 - 07.2007
GED
Merced, CALanguages
English
Full Professional
Certification
- Certificate of Drug and Alcohol counselor
References
References available upon request.
Timeline
Instacart Shopper
Instacart
01.2025 - 05.2026
DoorDash Driver
DoorDash
03.2022 - 12.2024
Sales Associate
Walmart
06.2014 - 01.2025
Certificate of Technical Studies - Drug And Alcohol Counselor
South West Community College
05.2006 - 07.2007
GED