Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
Generic

LaTonia Noah

Memphis

Summary

Remote Healthcare Customer Service Specialist supporting patients through courteous communication, timely question resolution, and appointment scheduling in fast-paced healthcare settings. Handles confidential information, updates records with care, and uses computer systems and customer service applications to keep daily work accurate and organized. Brings a patient-centered approach that supports dependable service across remote healthcare workflows.

Overview

12
12
years of professional experience

Work History

Remote Healthcare Customer Service Specialist

Healthsouth
Memphis, TN
02.2018 - 09.2026
  • Processed 60 appointment updates daily to keep patient records current and support accurate scheduling.
  • Handled 100 patient calls weekly while resolving scheduling questions and directing requests to the right department.
  • Communicated professionally and empathetically with patients and families in a healthcare setting.
  • Handled sensitive information with discretion and followed confidentiality procedures consistently.
  • Managed competing priorities in a fast-paced environment while maintaining accuracy and attention to detail.

Patient Scheduling / Customer Service

Campbell Clinic
Memphis, TN
04.2014 - 09.2018
  • Coordinated 45 appointments daily while supporting scheduling-related service needs.
  • Handled 100 patient inquiries weekly while routing requests to appropriate next steps.
  • Delivered professional patient communication by answering questions and guiding callers through next steps.
  • Used computer systems and customer service applications to access, update, and maintain accurate information.
  • Maintained records and routine administrative tasks with strong attention to detail.
  • Handled sensitive information discreetly while following established procedures and privacy standards.
  • Balanced multiple responsibilities in a fast-paced setting while maintaining a patient-focused approach.

Education

Associate Degree - undefined

Southwest
Memphis, TN
01-2008

Skills

  • Remote healthcare customer service
  • Patient scheduling and appointment support
  • Customer and patient communication
  • Phone and email etiquette
  • Customer questions and concern resolution
  • Active listening and empathy
  • Patient service recovery
  • Escalation handling
  • Data entry and information accuracy
  • Electronic records management
  • Computer systems navigation
  • Appointment confirmation
  • Confidentiality and patient information handling
  • Team collaboration
  • Workflow coordination
  • Patient follow-up
  • Escalation documentation
  • Scheduling software
  • EHR documentation
  • Medical terminology
  • Revenue cycle management
  • Copay collection

Personal Information

Title: REMOTE HEALTHCARE CUSTOMER SERVICE | PATIENT SCHEDULING | CUSTOMER SUPPORT

Timeline

Remote Healthcare Customer Service Specialist

Healthsouth
02.2018 - 09.2026

Patient Scheduling / Customer Service

Campbell Clinic
04.2014 - 09.2018

Associate Degree - undefined

Southwest
LaTonia Noah