LaTonya Johns
Clarksville
Summary
Results-driven leader with a proven track record in operational excellence and strategic planning. Expertise in developing individualized care plans and fostering strong relationships with clients and teams to enhance service delivery and compliance.
Overview
26
26
years of professional experience
Work History
President
Wonderful Pearls Inc.
Clarksville, TN
10.2020 - 01.2026
- Supervised daily operations of group home, ensuring compliance with state regulations and safety standards.
- Developed individualized care plans in collaboration with staff, families, and external service providers.
- Fostered positive relationships with residents, families, and community resources to enhance support networks.
- Ensured proper medication administration for all residents through close coordination with healthcare providers and careful record-keeping practices.
- Developed trusting relationships with each resident through empathy-based interactions focusing on trust-building techniques.
- Kept accounts, resident files and regulatory paperwork current and accurate with diligent attention to administrative requirements.
- Assisted staff with maintaining residents' health by scheduling medical appointments and arranging transportation.
Direct Support Manager
Arc of Putnam
Palatka, FL
02.2018 - 06.2020
- Led team in developing individualized support plans for clients with disabilities.
- Implemented training programs to enhance staff competencies and improve service delivery.
- Coordinated services among interdisciplinary teams to ensure comprehensive client care.
- Developed and monitored compliance with health and safety regulations within the organization.
- Advocated for client needs while fostering strong community partnerships and resources.
- Reduced staff turnover rates through effective communication, training, and team-building initiatives.
Office Manager
Hephzibah Children Home
Macon, GA
05.2004 - 03.2018
- Streamlined office operations, enhancing workflow efficiency and communication among staff.
- Managed scheduling and resource allocation for various programs and activities.
- Developed and implemented administrative procedures to improve organizational effectiveness.
- Oversaw maintenance of office equipment and ensured compliance with safety regulations.
- Coordinated training sessions for new hires, fostering a supportive onboarding process.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
Direct Support Staff Member
Westly Glen Ministry
Macon, GA
02.2000 - 01.2004
- Provided individualized support to enhance daily living skills for clients.
- Assisted clients in personal care routines and community integration activities.
- Collaborated with healthcare professionals to develop tailored care plans.
- Trained new staff on effective communication techniques and client engagement strategies.
Education
No Degree - Business Administration And Management
Macon Technical College
Macon, GASkills
- Leadership team building
- Organizational leadership
- Strategic planning
- Operational excellence
Timeline
President
Wonderful Pearls Inc.
10.2020 - 01.2026
Direct Support Manager
Arc of Putnam
02.2018 - 06.2020
Office Manager
Hephzibah Children Home
05.2004 - 03.2018
Direct Support Staff Member
Westly Glen Ministry
02.2000 - 01.2004
No Degree - Business Administration And Management
Macon Technical College