LaTonya Key
Memphis
Summary
Dynamic retail banker with a proven track record at FSNB, enhancing client portfolios through tailored financial solutions and exceptional customer service. Skilled in cash handling and regulatory compliance, I fostered strong relationships that boosted customer satisfaction and revenue through effective cross-selling strategies. Committed to delivering personalized banking experiences.
Overview
14
14
years of professional experience
Work History
Retail Banker
FSNB
09.2024 - Current
- Strengthened client portfolio by identifying needs and recommending suitable financial products or services.
- Complied with regulatory, legal and ethical requirements to protect bank assets.
- Maintained high levels of cash handling accuracy, ensuring proper documentation and adherence to compliance requirements.
- Offered clients advice and guidance on digital and self-serve options to make banking easy, simple and fast.
- Identified opportunities for cross-selling financial products, resulting in higher revenue generation.
- Increased customer satisfaction by providing personalized banking solutions and exceptional customer service.
- Welcomed customers warmly to meet banking service and transactional needs with seamless execution.
Cashier
Family Dollar
04.2020 - 06.2023
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Customer Service Representative
AT&T
08.2011 - 01.2015
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Education
Diploma - General Studies
Southside High
Memphis, TN05.1997
Skills
- Cash handling
- Regulatory compliance
- Customer relationship management
- Financial products knowledge
- Active listening
- Branch operations
- Cash handling proficiency
- Fraud prevention
Timeline
Retail Banker
FSNB
09.2024 - Current
Cashier
Family Dollar
04.2020 - 06.2023
Customer Service Representative
AT&T
08.2011 - 01.2015
Diploma - General Studies
Southside High
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