Latorya Graham
Memphis
Summary
Proven leader with extensive experience in supervising teams across janitorial, sales, and security sectors, notably with Kbs. Excelled in training staff, enhancing productivity, and surpassing sales goals. Skilled in basic repairs and adept at fostering top-notch customer service. Achieved significant improvements in operational efficiency and customer satisfaction through effective coaching and strategic management.
Overview
14
14
years of professional experience
Work History
Janitorial Lead
Kbs
03.2023 - Current
- Trained staff on safe operation of cleaning equipment, tools, devices and chemical and cleaning agents to efficiently perform duties and reduce harm to floors, fixtures, staff and environment.
- Distributed supplies and goods to staff at beginning of shift to manage inventory and maintain proper supplies while controlling expenses.
- Conducted or assisted with screening and hiring of job applicants, training employees, and administering performance reviews to maintain adequate and qualified workforce.
- Complied with accident and loss prevention programs, SOPs and health and sanitation standards to achieve high level of cleanliness and customer satisfaction.
Sales Supervisor
Safelink Wireless
01.2021 - 02.2023
- Effectively coached team members to reach weekly and monthly sales goals.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
Security Supervisor
Imperial Security Inc.
04.2010 - 02.2021
- Analyzed and investigated incidents alongside functional management and security supervisors.
- Screened vendors and contractors before granting access to restricted areas within mall.
- Recorded incident reports with detailed accounts of occurrences.
- Oversaw team of security officers and managed scheduling and performance evaluations.
Education
High School Diploma -
Northside High School
Memphis, TN01.2003
Skills
- Basic Repairs
- Upholstery Cleaning
- Window Washing
- Pressure Washing
Timeline
Janitorial Lead
Kbs
03.2023 - Current
Sales Supervisor
Safelink Wireless
01.2021 - 02.2023
Security Supervisor
Imperial Security Inc.
04.2010 - 02.2021
High School Diploma -
Northside High School
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