Latoya Felix
Cleveland
Summary
Dynamic manager with a proven track record at Wendy's Fast Food, excelling in team leadership and customer service. Successfully implemented inventory management procedures, reducing waste by 20%. Skilled in time management and decision-making
Overview
11
11
years of professional experience
Work History
Manager
Wendys Fast Food
09.2024 - Current
- Supervised daily operations to ensure compliance with safety and quality standards.
- Trained and mentored staff in efficient food preparation and customer service techniques.
- Implemented inventory management procedures to reduce waste and optimize stock levels.
- Developed schedules for team members to maintain optimal staffing during peak hours.
- Accomplished multiple tasks within established timeframes.
Scanner
DRS
04.2021 - 07.2024
- Operated scanning equipment to digitize documents and streamline information access.
- Conducted quality checks on scanned materials to ensure accuracy and completeness.
- Organized and maintained digital files for efficient retrieval by team members.
- Assisted in training new staff on scanning procedures and equipment usage.
- Developed standard operating procedures for improved consistency in scanning tasks.
Server
Waffle House
11.2019 - 01.2021
- Provided exceptional customer service in fast-paced dining environment.
- Collaborated with team members to ensure timely food delivery and order accuracy.
- Maintained cleanliness and organization of dining area and kitchen stations.
- Assisted in training new staff on menu items and service protocols.
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
Cashier
Dollar Tree
03.2015 - 09.2019
- Processed cash and credit transactions accurately and efficiently.
- Assisted customers with inquiries, providing excellent service and support.
- Maintained cleanliness and organization of checkout area to enhance customer experience.
- Handled inventory restocking, ensuring product availability for customers.
- Resolved customer complaints swiftly, contributing to positive shopping experiences.
Education
Mcminn Central High School
Englewood, TN05.2015
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Staff management
Timeline
Manager
Wendys Fast Food
09.2024 - Current
Scanner
DRS
04.2021 - 07.2024
Server
Waffle House
11.2019 - 01.2021
Cashier
Dollar Tree
03.2015 - 09.2019
Mcminn Central High School
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