LaToya Gray
Memphis,TN
Summary
Experienced Med Tech/Phlebotomist with a strong commitment to providing high-quality patient care. Skilled in effectively communicating with patients, families, and healthcare professionals. Seeking to contribute as a valuable team member by maintaining regulatory compliance and upholding practice standards to foster trust and rapport in any work setting.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
CMT
Kirby Pines Retiement Estates
03 2013 - Current
- Administered medications and performed basic patient assessments.
- Measured patient vital signs such as blood pressure, pulse rate, oxygen rate, blood sugar, weight and temperature to record information on patients' charts.
- Updated patient medical records accurately and efficiently, ensuring proper documentation and communication between healthcare professionals.
- Maintained a sterile work environment, adhering to strict safety guidelines for optimal patient care.
- Followed laboratory protocols for specimen processing, analysis, and results reporting.
- Maintained required laboratory supplies inventory.
- Identified patient and labeled specimens with correct information to protect patient from adverse errors.
CNA/CMT
Your Shared Hands-Home Health
09 2015 - Current
- Delivered individualized patient care by recording vital signs, documenting observations, and evaluating patient needs.
- Administered medications and performed venipuncture and finger sticks to obtain blood samples to ensure the accuracy of insulin injection.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
- Assisted patients with ADL's for enhanced comfort and wellbeing.
- Supported needs of 20+ residents under long-term care.
Customer Service Representative
FMS Solutions
07.2010 - 01.2013
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
CNA
Provena St. Joseph Medical Center
01.2008 - 01.2013
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
Education
Associate of Science - Nursing
Southwest Tennessee Community College
Memphis, TN05-2025
High School Diploma -
Freeport Senior High School
Freeport, IL01.2005
Skills
- Excellent interpersonal and Communication skills
- Flexible and Adaptable
- Detail-oriented with a strong focus on accuracy and patient safety
- Clinical specimen handling
- Data Collection
- Infection Control
- Proficient in phlebotomy techniques and blood collection procedures
- Skilled in interpreting patient MAR documentation
- Experienced in medical terminology
- Ability to work effectively in fast paced and high pressure environment
- Multitasking Abilities
- Direct patient care
- Intravenous therapy
- Computer proficiency
- Appointment scheduling
- Data entry
- Customer service
Certification
- NPCN- National Phelbotomy Certification
- CMT -Certified Medication Technician
- CNA -Certified Nurse Assistant
- BLS-Basic Life Support Certification
Timeline
Customer Service Representative
FMS Solutions
07.2010 - 01.2013
CNA
Provena St. Joseph Medical Center
01.2008 - 01.2013
CMT
Kirby Pines Retiement Estates
03 2013 - Current
CNA/CMT
Your Shared Hands-Home Health
09 2015 - Current
Associate of Science - Nursing
Southwest Tennessee Community College
High School Diploma -
Freeport Senior High School
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