Latoya Horne
Nashville
Summary
Dedicated professional with extensive experience in commercial cleaning at Frost Touch Cleaning Service, excelling in deep cleaning and restroom maintenance. Proven ability to enhance operational efficiency and train staff effectively. Committed to maintaining high standards of hygiene and providing exceptional service, ensuring client satisfaction and a healthy environment.
Commercial cleaning professional with strong commitment to maintaining high standards of cleanliness. Extensive experience in performing wide range of janitorial duties, ensuring sanitized and orderly environment. Focus on teamwork and adaptability, consistently meeting changing needs of clients and colleagues. Known for reliability, attention to detail, and proficient use of cleaning tools and techniques.
Experienced with maintaining cleanliness in commercial spaces. Utilizes advanced cleaning techniques and equipment to ensure sanitary conditions. Knowledge of safety protocols and effective cleaning methods, contributing to spotless and safe environment.
Overview
21
21
years of professional experience
Work History
Commercial Janitorial Cleaner
Frost Touch Cleaning Service
01.2018 - Current
- Supervised daily cleaning operations to ensure adherence to safety and quality standards.
- Trained and mentored junior staff on efficient cleaning techniques and equipment usage.
- Implemented improved cleaning procedures, enhancing overall operational efficiency.
- Conducted routine inspections of facilities, identifying areas for improvement and maintenance needs.
- Provided exceptional service to clients by responding promptly to requests for additional cleaning or specific needs beyond routine duties.
- Maintained a healthy environment through thorough disinfection of high-touch surfaces and restrooms.
- Maintained company reputation for reliability through consistent punctuality, professionalism, and commitment to meeting expectations on every job assignment.
Cook
Vanderbilt Children's Hospital
06.2020 - 12.2024
- Prepared diverse menu items following standardized recipes to ensure consistency and quality.
- Managed kitchen operations, including inventory control and food safety compliance.
- Trained and mentored junior cooks on culinary techniques and kitchen protocols.
- Collaborated with front-of-house staff to coordinate timely meal service and guest satisfaction.
- Streamlined food preparation processes, reducing waste while maintaining high standards of hygiene.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
Cashier
Vanderbilt Children's Hospital
02.2013 - 04.2018
- Processed transactions accurately and efficiently using point-of-sale systems.
- Assisted customers with inquiries, providing exceptional service to enhance satisfaction.
- Maintained accurate cash drawer, ensuring accountability and minimizing discrepancies.
- Collaborated with team members to streamline checkout processes for improved efficiency.
- Welcomed customers and helped determine their needs.
- Built relationships with customers to encourage repeat business.
- Stocked, tagged and displayed merchandise as required.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Housekeeper
Hyatt Place Hotel
05.2007 - 12.2012
- Utilized cleaning equipment efficiently to achieve high standards of sanitation.
- Collaborated with team members to ensure smooth daily operations.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Dusted picture frames and wall hangings with cloth.
- Prioritized guest comfort through attentive service, responding swiftly to special requests or concerns.
Patient Service Representative
Women's Clinc
03.2005 - 08.2011
- Facilitated patient scheduling and appointment coordination to optimize clinic workflow.
- Managed patient inquiries and concerns, ensuring timely resolution and satisfaction.
- Maintained accurate patient records using electronic health record (EHR) systems.
- Collaborated with healthcare providers to streamline communication and improve service delivery.
- Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
- Handled customer service inquiries in person, via telephone and through email.
- Assisted patients in filling out check-in and payment paperwork.
- Entered patient demographic and insurance data into electronic medical record system.
Housekeeper
Opryland Hotel
11.2004 - 03.2007
- Maintained cleanliness and organization of guest rooms and common areas.
- Assisted in laundry services, ensuring timely availability of fresh linens.
- Learned and followed safety protocols for chemical handling and equipment use.
- Adapted to varying schedules and tasks based on guest needs and occupancy rates.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
Education
Stratford High School
1800 Stratford Ave Nashville, TN 3721605-2005
Skills
- Deep cleaning expertise
- Odor control
- Dusting surfaces
- Waste disposal
- Chemical handling
- Wall washing
- Restroom maintenance
- Housekeeping skills
- Deep cleaning
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Languages
English
Full Professional
Interests
- I enjoy helping others and giving back to the community
- Personal Development and Self-Improvement
- Volunteering for community initiatives to give back to local communities and make a positive impact
- Adventure Travel
- Road Trips
- Volunteering
- Gym Workouts
- Regularly practice mindfulness and meditation for overall wellness
- Music
- Fashion
Timeline
Cook
Vanderbilt Children's Hospital
06.2020 - 12.2024
Commercial Janitorial Cleaner
Frost Touch Cleaning Service
01.2018 - Current
Cashier
Vanderbilt Children's Hospital
02.2013 - 04.2018
Housekeeper
Hyatt Place Hotel
05.2007 - 12.2012
Patient Service Representative
Women's Clinc
03.2005 - 08.2011
Housekeeper
Opryland Hotel
11.2004 - 03.2007
Stratford High School
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