LaToya Sanders
Memphis
Summary
Dynamic professional with extensive experience in operations management and staff training. Known for strong leadership and problem-solving skills, contributing to improved workflows and enhanced client satisfaction. Ready to leverage expertise in client care and team mentorship.
Software/Systems Used: Microsoft Word Excel, Outlook, Hotel management systems (PMS), email platforms, scheduling software
Overview
17
17
years of professional experience
1
1
Certification
Work History
Waxing Specialist
EWC European Wax Center
01.2025 - Current
- Provided exceptional customer service, ensuring a welcoming environment for all clients.
- Executed high-quality waxing services, adhering to safety and hygiene standards.
- Educated clients on post-wax care products and techniques to enhance their experience.
- Maintained inventory levels of waxing supplies, coordinating timely reorders as needed.
- Enhanced client satisfaction by providing exceptional waxing services with attention to detail and precision.
Supervisor
Marriot Hotel
03.2021 - 05.2023
- Supervised daily operations to ensure exceptional guest experiences and service quality.
- Trained and mentored staff on hospitality standards and operational procedures.
- Resolved guest complaints effectively, maintaining high customer satisfaction ratings.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Job Coach Trainer
TJX Distribution Center
03.2019 - 07.2021
- Trained and mentored new staff on equipment usage and inventory management procedures.
- Implemented process improvements that enhanced workflow efficiency and reduced operational delays.
- Managed inventory levels, coordinating with suppliers to maintain optimal stock levels.
- Utilized warehouse management systems for tracking shipments and optimizing storage solutions.
- Developed training programs to enhance employee skills and improve job performance.
- Mentored new hires, fostering a supportive learning environment for effective onboarding.
1st Assistant Department Manager
Citi Trends
01.2009 - 02.2019
- Led daily operations, ensuring compliance with company policies and procedures.
- Mentored team members, fostering professional development and enhancing performance.
- Analyzed sales data to identify trends and optimize inventory management strategies.
- Coordinated visual merchandising efforts, improving store presentation and customer engagement.
Education
High School Diploma -
Hamilton High School
Memphis, TN05-2008
Skills
- Strong customer service
- Patience and empathy
- Ingrown hair prevention
- Flexible scheduling
Certification
- Licensed [Esthetician] - [2019-Current]
Timeline
Waxing Specialist
EWC European Wax Center
01.2025 - Current
Supervisor
Marriot Hotel
03.2021 - 05.2023
Job Coach Trainer
TJX Distribution Center
03.2019 - 07.2021
1st Assistant Department Manager
Citi Trends
01.2009 - 02.2019
High School Diploma -
Hamilton High School