Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Laura Estes

Dickson

Summary

Dynamic Case Manager 2 with the State of Tennessee, skilled in complex problem-solving and case management. Highly motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Case Manager 2

State of Tennessee
Dickson
06.2023 - Current
  • Counseled clients on available resources within the community that could help meet their needs.
  • Monitored client progress through regular follow-up contacts.
  • Attended court hearings as a representative of the organization when needed.
  • Conducted home visits to assess the safety of living environments for clients.
  • Facilitated communication between clients, families, caregivers, social services and other agencies to ensure client needs were met.
  • Maintained accurate case records and documentation according to agency guidelines.
  • Communicated with legal services providers, social services agencies, and local judicial systems regarding cases.
  • Provided case management services including intake, assessment, crisis intervention, advocacy, referral and monitoring of families.
  • Maintained up-to-date case records with case activity status.

Clinical Externship Liaison

Meridian Institute Of Surgical Assisting, Inc.
Nashville
10.2019 - 06.2023
  • Performed clerical duties, such as word processing, data entry, answering phones and filing.
  • Worked with students to set up their clinical externship sites, gathered paperwork that was needed, and made sure they had everything set up to have a successful year of doing clinicals.
  • Worked with hospitals/clinical sites to establish affiliation agreements. Reviewed and signed contracts.
  • Manage over 500 plus students a year.

Sales Associate

AT&T
Dickson
05.2019 - 09.2019
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions regarding sizing, accessories and proper care for merchandise.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Increased sales by offering advice on purchases and promoting additional products.

Assistant Store Manager

French's Shoes & Boots
Dickson And Nashville
07.2016 - 09.2018
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
  • Rotated merchandise and displays to feature new products and promotions.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.

Certified Nursing Assistant

NHC
Dickson
07.2017 - 07.2018
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
  • Checked patient vitals such as temperature, blood pressure and blood sugar levels.
  • Cared for residents in assisted living facility and delivered high-quality support to meet needs.
  • Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.

Cashier

Chappell's Hometown Foods
Dickson
08.2013 - 03.2015
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items.
  • Restocked and organized merchandise in front lanes.
  • Answered questions about store policies and addressed customer concerns.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.

Education

Bachelor of Science - Criminal Justice

Austin Peay State University
Clarksville, TN
05.2022

Associate of Science - Transfer Path- Criminal Justice

Nashville State Community College
Nashville, TN
05.2020

High School Diploma -

Dickson County High School
Dickson, TN
05.2014

Skills

  • Cardiopulmonary Resuscitation (CPR)
  • Efficient and Detail-Oriented
  • Calm and Professional Under Pressure
  • Upbeat and Positive Personality
  • Complex Problem-Solving
  • Data entry
  • Active Listening and Communication
  • Fine Motor Skills
  • Technical Proficiency
  • Case management
  • Documentation accuracy
  • Team collaboration
  • Time management
  • Social work

Accomplishments

  • Active 4-H member from the 4th grade through 12th grade.
  • Won the Vol State Award. (Highest award/honor for a 4-H member.
  • Participated in goat shows, chicken contests, Dickson County Fair 4-H building, and several other projects. I won at the local level, state level, and national level.

Certification

  • CNA - Certified Nursing Assistant
  • First Aid/CPR Certified

Timeline

Case Manager 2

State of Tennessee
06.2023 - Current

Clinical Externship Liaison

Meridian Institute Of Surgical Assisting, Inc.
10.2019 - 06.2023

Sales Associate

AT&T
05.2019 - 09.2019

Certified Nursing Assistant

NHC
07.2017 - 07.2018

Assistant Store Manager

French's Shoes & Boots
07.2016 - 09.2018

Cashier

Chappell's Hometown Foods
08.2013 - 03.2015

Bachelor of Science - Criminal Justice

Austin Peay State University

Associate of Science - Transfer Path- Criminal Justice

Nashville State Community College

High School Diploma -

Dickson County High School

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Laura Estes