Laura James
Etowah
Summary
Dynamic Office Manager and Educator with a proven track record at GloveBreaker, excelling in customer service and organizational skills. Renowned for innovative teaching methods and administrative excellence, fostering strong relationships and driving strategic improvements. Expertise in data entry, combined with exceptional communication skills, ensures high levels of satisfaction and operational efficiency. Committed to creating a positive impact through effective leadership and a results-oriented approach.
Overview
20
20
years of professional experience
Work History
Dual Enrollment Coordinator/Student Engagement
TCAT Athens
Athens, TN
01.2026 - Current
- Coordinated enrollment processes to streamline student admissions and improve overall efficiency.
- Facilitated workshops for prospective students, providing guidance on program offerings and application procedures.
- Streamlined enrollment processes by implementing efficient data management and communication strategies.
- Served as a liaison between applicants, admissions staff, financial aid representatives, and academic advisors for seamless registration experience.
- Assisted in the planning and execution of on-campus events, promoting a positive campus culture for both new and returning students.
- Helped students complete applications and navigate admissions processes.
- Finalized and processed enrollment applications.
- Conducted informative presentations at high schools and community events, boosting awareness of available programs and resources.
Office Manager
GloveBreaker
Etowah, TN
06.2023 - Current
- Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
- Reviewed files and records to obtain information and respond to requests.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Educator
Polk County Board Of Education
Benton, TN
08.2006 - 05.2023
- Received recognition for contributions to innovative concepts in classroom instruction.
- Conveyed and utilized strong communication and interpersonal skills to establish positive rapport with students, parents and fellow educators.
- Remained calm and patient in student interactions to support individual growth and development.
- Built and strengthened positive relationships with students, parents and teaching staff.
- Identified weakness and strengths to create strategic student improvement plans.
Education
Bachelor of Science - Interdisciplinary Studies
East Tennessee State University
Johnson City, TN12-2004
Skills
- Data entry
- Customer service
- Documentation expertise
- Organizational skills
- Clear communication
- Active listening
- Flexibility and adaptability
- Time management
- Strong organization
- Maintaining confidentiality
- Scheduling appointments
- Maintaining records
- Progress monitoring
- Report writing
- Appointment setting
- Coordinating paperwork
- Education planning
- Data entry skills
References
- Valerie Davis - Supervisor of Elementary Instruction/Federal Projects (423) 309-8038 vdavis@polkcountyschools.com
- Lara Crockett - Financial Aid Associate TCAT Athens (423) 689-1291 lara.crockett@tcatathens.edu
Timeline
Dual Enrollment Coordinator/Student Engagement
TCAT Athens
01.2026 - Current
Office Manager
GloveBreaker
06.2023 - Current
Educator
Polk County Board Of Education
08.2006 - 05.2023
Bachelor of Science - Interdisciplinary Studies
East Tennessee State University