Laura Jones
Powell
Summary
Dynamic and detail-oriented professional with extensive experience at the University of Tennessee Health Science Center. Proven track record in customer service and data entry, enhancing operational efficiency. Skilled in office administration and adept at managing patient interactions, ensuring satisfaction and compliance in fast-paced environments. Committed to delivering exceptional support and fostering effective communication.
Overview
6
6
years of professional experience
Work History
Med Administrative Assistant 1
University of Tennessee Health Science Center
06.2022 - Current
- Assisted in managing schedules and coordinating appointments for team members.
- Maintained organized filing systems to ensure easy access to documents and records.
- Supported preparation of reports and presentations using Microsoft Office Suite tools.
- Conducted routine office tasks, including answering phones and greeting visitors professionally.
Patient Service Representative
North Knoxville Pediatrics
09.2020 - 06.2022
- Managed patient scheduling and appointment confirmations to optimize daily operations.
- Addressed patient inquiries and concerns, ensuring high levels of satisfaction and engagement.
- Coordinated communication between patients and healthcare providers for effective information flow.
- Maintained accurate patient records in electronic health record systems, ensuring data integrity and compliance.
ER Registration Clerk
East Tennessee Children's Hospital
09.2019 - 09.2020
- Facilitated patient registration processes, ensuring accurate data entry and compliance with hospital policies.
- Managed high-volume patient interactions, demonstrating exceptional customer service and communication skills.
- Collaborated with nursing staff to prioritize urgent cases, improving overall workflow efficiency in the ER.
- Trained new team members on registration protocols and software systems, enhancing departmental performance.
Education
High School Diploma -
Berean High School
Knoxville, TNSkills
- Customer service
- Data entry
- Computer skills
- Office administration
Timeline
Med Administrative Assistant 1
University of Tennessee Health Science Center
06.2022 - Current
Patient Service Representative
North Knoxville Pediatrics
09.2020 - 06.2022
ER Registration Clerk
East Tennessee Children's Hospital
09.2019 - 09.2020
High School Diploma -
Berean High School