Laura Parker
Walmart
Rutledge,TN
39
years of professional experience
Dedicated professional with a background in social services and retail. Known for exceptional communication skills and a strong ability to resolve customer concerns. Prepared to leverage experience to enhance customer satisfaction and brand representation. Creative and quick to come up with ideas to improve business needs.
Work History
Retail Sales Associate Cashier
4 Years- Operated cash register and processed transactions efficiently.
- Assisted customers with product inquiries and resolved concerns promptly.
- Maintained organized merchandise displays to enhance store presentation.
- Collaborated with team members to achieve daily sales targets consistently.
- Trained new associates on store procedures and customer service standards.
- Monitored checkout area for cleanliness and safety compliance regularly.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers by answering questions and fulfilling requests.
- Streamlined checkout process for customers, reducing wait times and enhancing overall shopping experience.
- Increased customer satisfaction by providing exceptional service and addressing shopper inquiries.
- Built rapport with customers through active listening skills, leading to strong relationships and return visits.
Assistant Manager
9 Years 9 Months- Analyzed sales data to identify trends, informing inventory management decisions and merchandising strategies.
- Implemented training programs that improved employee performance and retention rates.
- Coordinated volunteer efforts, fostering relationships with community organizations to support mission-driven projects.
- Ensured compliance with safety protocols, enhancing workplace safety standards for employees and customers alike.
- Led team meetings focused on performance improvement and operational excellence initiatives across multiple departments.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Engaged with customers to gather feedback, using insights to improve service and product offerings.
Family Service Worker/Social Services
5 Years- Worked with at Risk Preschool children and their families.
- Enrolled children into a classroom setting to encourage engagement and participation. Geared toward children who often have difficulties once entering the education system due to disabilities or financial hardships.
- Arranged activities and lead meetings to help parents find resources that could advance their given situation. Home visits were a large part of my responsibilities and due to my exceptional communication skills, I always received excellent feedback from the families I worked with.
- Being part of a non-profit which received federal funding, I had to maintain organized, up to date records for yearly federal audits and show the growth each family had received through our programs intervention.
- Established strong relationships with families, leading to increased trust and loyalty.
Assistant to Optometrist
3 Years 1 Month- Arranged appointments, greeted customers and made sure they were comfortable as they waited.
- Managed patient records and payments.
- Assisted patients in finding eye wear they liked and suited them.
- Collaborated with optometrist to develop individualized treatment plans.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Education
Associate of Applied Science - Psychology
Bachelor of Science - Psychology
Certified Phlebotomist - Phlebotomy
Skills
Adapts quickly
Customer service
Patience and empathy
Dependability
Customer engagement
Brand representation
Conflict resolution
Visual displays
Reliable and responsible
Creative thinking
Interests
DIY and Home Improvement
Horseback Riding
Woodworking
Exploring various forms of art
such as painting with oil and watercolors
Photography
and writing
to nurture creativity and personal growth.
I have a passion for photography and editing photos.
Timeline
Retail Sales Associate Cashier
Walmart
07.2022 - CurrentRead More
Assistant Manager
Goodwill Industries of Knoxville
09.2012 - 06.2022Read More
Family Service Worker/Social Services
K.C.E.O.C.
08.1992 - 08.1997Read More
Assistant to Optometrist
Dr. Robert Marks
09.1987 - 10.1990Read More
Southeast Community College
Associate of Applied Science from Psychology
Read More
Union College
Bachelor of Science from Psychology
Read More
Walters State Community College
Certified Phlebotomist from Phlebotomy
Read More