Laura Perez
Clarksville
Summary
Detail-oriented customer service professional with experience supporting customers in fast-paced environments. Experienced in account management, financial services, data entry, documentation, and customer retention. Strong communication and problem-solving skills with the ability to manage multiple tasks while delivering high-quality service and maintaining accuracy.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Financial Service Representative
TMX Finance Family of Companies
11.2021 - 08.2022
- Assisted customers with inquiries regarding financial services, products, and account information
- Processed transactions with strong attention to detail while maintaining accurate financial records
- Supported team performance goals by delivering high-quality customer service and account support
- Assisted clients with account-related tasks, contributing to customer satisfaction and retention
- Contacted customers regarding overdue accounts and payment solutions to support revenue recovery efforts
- Provided prompt and accurate customer support through phone, email, and chat communication channel
- Demonstrated strong organizational, multitasking, and time-management skills.
Education
High School Diploma - undefined
Douglas Southall Freeman
Richmond, VASkills
- Customer service
- Customer relations
- Account management
- Financial services
- Phone support
- Attention to detail
- Customer support
- Goal-oriented mindset
- Data entry proficiency
- CRM systems
- Multitasking and time management
- Documentation
- Communication
Certification
- Florida Department of Financial Services – Insurance License (Status: verification pending)
- TMX Finance Family of Companies – Insurance License and Financial Services Training Certificate
Languages
Spanish
Native or Bilingual
Timeline
Financial Service Representative
TMX Finance Family of Companies
11.2021 - 08.2022
High School Diploma - undefined
Douglas Southall Freeman