Laura Rene
Franklin
Summary
Results-driven professional with expertise in inventory management, budget administration, and employee training. Proven ability to enhance operational efficiency and foster positive team dynamics. Excellent hospitality skills.
Overview
5
5
years of professional experience
Work History
Laura
Rene
Franklin
02.2023 - Current
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Managed daily operations and ensured efficient workflow throughout the organization.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Fostered a positive work environment through team building and leadership initiatives.
- Conducted regular performance evaluations to enhance employee development and engagement.
- Trained employees on duties, policies and procedures.
- Created schedules and monitored payroll to remain within budget.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Administered employee discipline through verbal and written warnings.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Ensured compliance with local health department regulations regarding food safety standards.
- Directed safety operations and maintained a clean work environment to adhere to FDA and OSHA requirements.
- Developed service and sales strategies to improve retention and revenue.
- Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.
- Performed routine audits of internal controls in order to maintain accuracy of financial records.
Assistant General Manager
TGI Fridays
Bloomington
09.2021 - 08.2022
- Oversaw daily operations to ensure smooth restaurant function.
- Trained and mentored staff in customer service and food safety standards.
- Resolved customer complaints promptly, enhancing overall satisfaction levels.
- Managed store cash intake with high accuracy and prepared daily bank deposits.
- Managed inventory levels and ordered supplies to ensure optimal stock availability.
- Controlled business inventory through expert oversight, maintaining levels below target.
- Conducted regular performance evaluations for team members' development.
- Prepared weekly schedules for staff members based on their availability.
Education
Real Estate License - Real Estate
Century 21 Real Estate
Granada Hills02-2016
Cosmetology - Cosmetology
Newberry School of Beauty
Granada Hills03-1988
Management
Monroe High School
Northridge, CA06-1987
Skills
- Inventory management
- Employee training
- Customer relationship management
- Performance evaluation
- Budget management
- Operations oversight
- Hospitality specialist
- Vendor management
Timeline
Laura
Rene
02.2023 - Current
Assistant General Manager
TGI Fridays
09.2021 - 08.2022
Real Estate License - Real Estate
Century 21 Real Estate
Cosmetology - Cosmetology
Newberry School of Beauty
Management
Monroe High School